Core Competencies
First point of contact for residential and business customers
To manage Internet and other service related provisions from placement of order through to activation of account
To analyse and respond appropriately to queries from customers via telephone and e-mail, working towards an appropriate solution
Chasing order placement, status and progress
Liaising with Sales / Billing and Technical departments regarding complex issues
To recognise potential sales opportunities and refer to relevant department
To exceed customer expectations within tight time scales
To use initiative in customer contact whilst working as part of a team
Answer phone calls in a more professional manner and provide information about products and services as required by the callers
Responsible for taking or cancelling orders, and obtaining details of customer complaints
Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments
Process orders, applications, and forms
Render administrative support to other customer care team members when the need arises, or as instructed
Follow up customers and their complaints; ensuring that customer’s requests are attended to accordingly
Manage a team of customer service representatives in dealing with complaints and inquiries.
Identify tasks critical to keeping customer satisfaction levels in check
Train new team members
Network with various departments and groups that are involved in customer support, orders, and processing
Ensure maximized productivity and minimized costs
Encourage and motivate team members for continuance of quality service delivery
Qualifications & Skills
A first degree in Management Studies, Business, Marketing, or any other related discipline
Effective communication
Effectively work with a team
Problem solving
Interpersonal skills
Ability to handle stress well
Ability to listen and pay attention to details
Smart thinker
Possess a pleasant and clear speaking voice, coupled with a fluency in English
Open minded and enthusiastic towards excellence
Computer literate
Possess flexibility and ability to effectively perform multiple functions at a time
Possess excellent telephone etiquette
Experience is Customer services
Applicants should forward their CV’s to: hr@teclab-ng.com Only qualified candidates will be contacted.
Apply via :
hr@teclab-ng.com
