About The Role
The After Sales – ERP Associate (SAP) is responsible for ensuring the precision, thoroughness, and reliability of all after-sales data within the SAP system. This position includes executing structured daily, weekly, and monthly system entries, such as warranty claims, service orders, field returns, spare parts transactions, and reverse logistics movements. In addition to data entry, the Associate will develop and maintain a performance dashboard to track after-sales activities, support reporting cycles, and contribute significantly to data quality, spare parts inventory optimization, and the ongoing enhancement of SAP utilization across the after-sales organization.
Efficiently manages SAP data entry tasks and oversees transaction processing to ensure accuracy and consistency in information recording. Maintains up-to-date records within the SAP system while performing routine data updates, corrections, and verifications. Collaborates with cross-functional teams to validate data integrity and resolve discrepancies in a timely manner. Ensures adherence to established data governance policies and internal controls to support reliable reporting and decision-making processes.
Execute accurate SAP postings in a structured and punctual manner, encompassing all after-sales transactions such as warranty claims, service orders, repair job cards, goods receipts, goods issues, and returns on a daily, weekly, and monthly schedule.
Develop and manage Service Notifications, Service Orders (via the CS module), and Repair Orders within SAP, maintaining precise classification, coding, and status updates throughout their entire lifecycle.
Record all incoming returns of goods in SAP, ensuring complete visibility from initial receipt through to final disposition. Process material returns using MILO, execute transfer postings as required, and accurately document scrapping transactions to uphold full traceability throughout the workflow.
Process spare parts transactions in SAP by accurately and promptly recording all stock movements against the appropriate cost centers, plant codes, and storage locations.
Prepare month-end and period-close accounting entries for the post-sales operations, encompassing GR/IR reconciliations, open order settlements, and inventory valuation adjustments.
Ensure the integrity of master data by accurately maintaining records for materials, services, customers, and equipment, promptly identifying any inconsistencies and promptly escalating them to the system administrator for resolution.
Design and upkeep of performance dashboards, ensuring accurate data visualization and real-time monitoring of key performance indicators (KPIs), are essential responsibilities. This role involves creating intuitive, user-friendly interfaces to support data-driven decision-making across departments. Proficiency in dashboard design tools, such as Tableau, Power BI, or similar platforms, is required, along with a strong understanding of data analysis and visualization best practices. Additionally, the position demands regular updates to dashboards to reflect evolving business needs and data sources, ensuring alignment with organizational objectives. Strong problem-solving skills and the ability to translate complex data into actionable insights are crucial for success in this role.
Design, construct, and oversee a robust after-sales performance dashboard by extracting and integrating data from SAP and additional platforms, such as Excel, Power BI, or SAP Analytics Cloud.
The dashboard will provide real-time visibility into essential post-sales performance indicators, ensuring comprehensive tracking and analysis of key after-sales metrics.
Design and implement standardized dashboard templates to be utilized across various regions, guaranteeing uniformity in definitions, data sources, and reporting intervals.
Partner with After Sales Managers and regional teams to determine the need for additional metrics or reporting frameworks as the organization expands.
Oversee version control and maintain comprehensive documentation for all dashboard logic, data sources, and refresh schedules.
Ensures data integrity and maintains system hygiene through systematic verification and validation processes, guaranteeing accuracy, consistency, and security across all databases and applications. Monitors data flows, identifies discrepancies, and implements corrective measures to uphold high standards. Develops and enforces policies for data management, access controls, and compliance with regulatory requirements. Conducts regular audits, risk assessments, and performance evaluations to mitigate vulnerabilities and optimize system efficiency. Collaborates with IT teams, stakeholders, and external partners to align data governance strategies with organizational objectives. Requires proficiency in data integrity tools, database management systems, and compliance frameworks, along with strong analytical and problem-solving skills.
Perform periodic audits of SAP data to detect and resolve inaccuracies such as duplicate entries, incorrect material codes, improperly classified service orders, and unresolved transactions requiring closure.
Monitor and address discrepancies between Goods Receipts and Invoice Receipts (GR/IR), unvalidated service orders, and outdated open purchase requisitions or purchase orders associated with after-sales operations.
Establish and maintain rigorous data entry protocols for the after-sales team by designing standardized operating procedures, comprehensive checklists, and instructional training materials to guarantee uniform and precise system utilization.
Proactively detect data quality issues affecting reporting precision and collaborate with key stakeholders to establish and execute corrective and preventive measures.
Assist with SAP system upgrades, configuration modifications, or the implementation of new modules by conducting transactional testing, verifying data migration accuracy, and maintaining detailed records of results.
Responsibilities include compiling and analyzing performance data to produce comprehensive reports, tracking key metrics, and ensuring accurate record-keeping. Regular monitoring of operational performance is required to identify trends, assess efficiency, and support data-driven decision-making. Additionally, the role involves generating actionable insights from performance metrics and presenting findings to stakeholders to facilitate strategic planning and continuous improvement.
Prepare and disseminate standard after-sales reports on a daily, weekly, and monthly basis, encompassing warranty aging reports, summaries of open service orders, spare parts consumption reports, and return goods status reports.
Monthly performance summaries for management review must be prepared, combining SAP data with field inputs and furnishing commentary on variances relative to established targets.
Responsibilities include monitoring and documenting after-sales cost components such as warranty expenses, repair labor, spare parts costs, and write-offs, while supporting Finance in establishing precise accruals.
Monitor service and repair order SLA and TAT compliance, identify breaches and trends, and promptly escalate findings to management for corrective action.
Handle the procurement, management, and distribution of spare parts while overseeing reverse logistics operations to ensure efficient handling of returns, repairs, and recycling processes. Develop and implement strategies to optimize inventory levels, reduce lead times, and enhance overall supply chain performance. Collaborate with cross-functional teams, including procurement, production, and customer service, to streamline workflows and improve operational efficiency. Monitor key performance indicators (KPIs) to track effectiveness, identify areas for improvement, and implement corrective actions as needed. Ensure compliance with regulatory standards, company policies, and best practices in logistics and inventory management. Oversee the reverse logistics process, including returns processing, refurbishment, and disposal, to minimize waste and maximize asset recovery. Maintain accurate records, conduct audits, and prepare reports to support data-driven decision-making and strategic planning.
Oversee complete spare parts transaction cycles in SAP, spanning from purchase requisition and goods receipt to issue, transfer, and return, with meticulous attention to accuracy in every recorded movement.
Collaborate with warehouse and logistics teams to maintain SAP accuracy regarding the physical movement of spare parts across all storage locations and plants.
Responsible for overseeing reverse logistics processes within SAP for defective and field-returned items, ensuring comprehensive chain of custody documentation from collection in the field through evaluation to final resolution, which may include repair, refurbishment, disposal, or supplier return.
Assist the After Sales team in overseeing supplier warranty claims by verifying that all necessary SAP documentation—including serial numbers, material documents, and service orders—is both accessible and free of errors.
Analyze SAP inventory data to pinpoint slow-moving, excess, or obsolete spare parts, then escalate findings to facilitate periodic reviews and streamline write-off procedures.
Spare parts inventory management involves overseeing the acquisition, storage, distribution, and tracking of components to ensure operational efficiency and minimize downtime. This role requires maintaining accurate records of inventory levels, forecasting demand, and coordinating with suppliers to prevent stock outs or excess inventory. Responsibilities include conducting regular audits, analyzing usage patterns, and implementing systems to optimize stock availability while reducing carrying costs. Strong attention to detail, proficiency in inventory management software, and the ability to collaborate with procurement and maintenance teams are essential. Prior experience in a similar role within a manufacturing, logistics, or industrial setting is preferred.
Maintain precise spare parts inventory records within the SAP system across all after-sales locations, guaranteeing that stock levels consistently reflect physical counts.
Coordinate periodic spare parts cycle counts and annual stock takes while providing necessary assistance, ensuring SAP system quantities align with physical counts and submitting adjustment entries as needed.
Accurate valuation, meticulous batch management, and precise serial number tracking of spare parts—especially for high-value or controlled components—must be maintained within SAP to ensure compliance and operational integrity.
Monthly, prepare detailed spare parts inventory reports for managerial assessment, incorporating analyses of stock aging, consumption patterns, and dead stock identification.
You may be an ideal candidate if you possess
A minimum of a Bachelor’s degree—or an equivalent qualification—in Business Administration, Supply Chain Management, Information Systems, Engineering, or a closely related discipline is required.
Applicants must possess 2 to 4 years of practical experience utilizing SAP within an after-sales, service operations, supply chain, or logistics environment.
Proficiency in utilizing SAP modules such as Customer Service (CS), Materials Management (MM), and/or Plant Maintenance (PM) is required.
Skilled in leveraging Microsoft Excel to analyze data, generate insightful reports, and construct dynamic dashboards.
An individual with a solid background in inventory and stock control, possessing a keen understanding of spare parts management and reverse logistics operations.
Proficient in analyzing data to uncover meaningful patterns, derive predictive trends, and translate findings into strategic recommendations for informed decision-making.
A meticulous focus on precision and a rigorous commitment to maintaining data integrity and system cleanliness are essential.
Demonstrates exceptional proficiency in both verbal articulation and written expression.
A strong capacity for critical thinking is essential, enabling the ability to effectively structure problems and progress toward viable solutions, even amidst ambiguous circumstances.
To thrive in this role, you must possess a strong entrepreneurial mindset, demonstrating the capacity for independent initiative and self-management. You should excel at navigating ambiguity through creative problem-solving and innovative approaches, while also maintaining thoughtful, measured responses in fast-paced and evolving environments.
Driven by a commitment to empower both consumers with affordable energy solutions and rural communities through job creation, this initiative seeks to make a meaningful impact.
To initiate the application process, please refer to the instructions provided below outlining the method for submission.
To submit your application, kindly utilize the provided link(s) on the company’s official website.
Qualifications
BA/BSc/HND
Experience Required
2 - 4 years
