Description:
Effective management of Installations across several States in Nigeria to ensure customer satisfaction
Effectively manage installation coordinators and installers’ schedules and movement plans
Conduct scheduled/unscheduled visits to customers to ensure installation best practices are implemented and customer satisfaction and experience are in-line with Company standards
Ensure installers get paid by the customer after installation process
Ensure proper and timely reporting from the installation coordinators on field activities
Schedule installations in a timely and cost-effective manner
Ensure best practice training of installation coordinators and installers
Ensure technical support staff and installers have all the required tools
Liaise with Field Service on technical issues on Field service activities
Provide field report on SPS activities to management
Obtain complete report from installers and installation representatives to aid effective report generation
Produce picture presentation of installation
Ensure proper record keeping of systems in customer location
Record keeping of SPS activities across several states
Check telemetry to ensure system is communicating
Work with Field Service department on hiring and training of installers across states
Sourcing of installers with clear and basic skills
Training of installers with technical specifications of the job
Training of installers on customer care policies and procedures
Certification of installers after assignment
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