Location: Ibadan, Oyo StateDetails
The customer service associate is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with customers and team members at all times.
Resolve customer complaints via phone, email, mail, or social media.
Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Use telephones to reach out to customers and verify account information.
Greet customers warmly with a smile at all times at the store.
Take payment information and ensuring other pertinent information such as customer’s name, email addresses, phone numbers, date of birth, anniversaries, etc are properly registered.
Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Prepare product or service reports by collecting and analyzing customer information
Contribute to team effort by accomplishing related results as needed
Assist customers to place or cancel orders.
Answer questions about warranties or terms of sale.
Act as the company gatekeeper.
Compile reports on overall customer satisfaction.
Suggest solutions when a product malfunctions.
Handle product recalls.
Attempt to persuade customer to reconsider cancellation.
Inform customer of deals and promotions.
Sell products and services.
Work with customer service manager to ensure proper customer service is being delivered.
Close out or open call records.
Requirements:
Proven customer support experience
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt
Excellent communication and presentation skills
Ability to multi-task, prioritize and manage time effectively
OND or SSCE (with 2 years retail experience) preferred.
Customer service representative top skills & proficiencies:
Customer Service
Product Knowledge
Quality Focus
Market Knowledge
Documentation Skills
Listening Skills/Phone Skills
Resolving Conflict
Multitask
Patience
Negotiation
Positive Attitude
Attention to Detail
People Oriented
Problem Solving
Organizational Skills
Adaptability
Ability to Work Under Pressure
Computer Skills
Supervisory Responsibility
This position has no supervisory responsibilities.
Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, watches, jewelries, fragrances, cabinets, etc.Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Position Type and Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Saturday between 8:00 a.m. to 9 p.m.
RenumerationAttractive
Applicants should send CVs to nike@timekeepers-ng.com
Apply via :
nike@timekeepers-ng.com
