Job Description The solution engineer intern will work closely with the solution engineers to carry out the following duties:
Work closely with clients to integrate products with customer software by understanding clients’ business requirements and recommending solutions to achieve the desired results.
Participate in implementation and deployment projects, from inception to delivery, including requirements gathering, consulting, workshops, integration and production launch assistance
Consult with other engineers and with customers to make the best use of leading edge, new and existing products and tools.
Design and carry out performance tests on customer queries, analyze the results, and make recommendations for query and hardware changes.
Participate in the identification and development of tools and scripts to more efficiently resolve client issues, and to facilitate analysis of customer data.
Carry out onsite deployment of technical solution based on customer requirements.
Respond to customer support request both remotely and onsite in a timely manner as detailed in customers SLA.
Participate in regular meetings and conference calls with client and sales staff to help qualify opportunities and recommend technical solutions
Provide pre-sales and post-sales support through requirement gathering, proposal development and delivery of Technical Presentation
Additional duties include site survey, system evaluation , system analysis and assessment of customer technology
Requirements & Qualification
A Bachelor’s Degree in Computer Science/Engineering or IT related field.
Candidate should posses interpersonal, analytical and problem solving skills
Ability to manage multiple projects effectively in fast paced work environment
A team player and highly motivated individual who can work effectively with little supervision/direction
Familiarity with IP Convergence including the design and implementation of IP telephony(IPT)/Voice over IP (VoIP) and video Conferencing solutions is an added advantage
Cisco certifications such as CCNA and/or CCDA will be an added advantage.
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Applicants should send their applications and CV’s to: careers@telvida.com
Apply via :
careers@telvida.com
