Job Description:
Provide current and prospective customers with information about products sold by the company in the areas of pricing, usage, benefits, durability, quality and availability of company’s products
Take order and final invoices as necessary
Make frequent clients calls to update customers on available products and follow up/feedback calls
Ensure that the department maintains an up-to-date price and stock position of all company’s products
Provide client support service in accurate and timely fashion
Ensure both new and old team members are adequately trained in the manner and procedure that aligns with the company
Verify and document changes in customer requirements and update management on new trends in consumer behaviour in the market place
Assign and coordinate the job functions of team Members
Ensure key performance indices (KPI) including sales target of the department is realized
Maintain the customer relationship software and help generate information and decision that will improve meeting customer needs and satisfaction
Ensure all reports (daily, weekly and monthly reports) are submitted as requested
Develop and ensure effective communication and compliance with standards of operation
Ensure that routine and recurring administrative duties associated with departmental functions of the company are carried out
Perform other duties as assigned
Job Requirement:
Minimum of 3 years Sales/Customer Service Experience
A degree in Business Administration, or any related discipline
Experience in a furniture company an added advantage
Must be Goal-oriented
Must be smart with excellent interpersonal skill
Skilled in the use of MS Office – Excel, Word and Powerpoint
Qualified applicants should send CV to bolarinwa@careerprime.net with email subject as ‘Customer Service/Sales Representative’
Apply via :
bolarinwa@careerprime.net
