Location: Lagos, Nigeria (with 70-80% of time spent in field) Reporting to: PayGo Go-to-Market Leader Job Description
The Customer Loyalty Manager will lead the efforts and processes related to collections of our EasyBuy products in the field.
He/She will advise and give suggestions on how to improve customer payments and satisfaction whilst matching user expectations.
Key Responsibilities
Attempting repossession of units with the support of field staff
Collecting information about repossessions and defaulting clients and sharing reports with the team
Designing and keeping track of operational improvements necessary for ensuring better repayments and customer satisfaction
Achieving targets set for repossessions
Establishing essential communication and reporting structure with field staff and head office
Maintaining positive and constructive communication with clients irrespective of their payment status
Requirements The ideal candidate:
Has a Bachelor’s Degree in Finance, Community Development, Communication, Credit Risk Management or related fields
Has at least 4 years’ relevant work experience in a similar role
Has excellent interpersonal skills.
Is clear and straight to the point when communicating in both written and spoken English
Has clear thinking and problem solving ability
Pays attention to detail
Has excellent issue-tracking and resolution skills
Is able to handle multiple tasks at the same time without errors and mistakes
We are looking for someone who is driven, passionate and excited about the opportunity to bring honest, affordable, energy to homes in Africa and Asia. If this sounds like you, we would love to hear from you.
We Offer Greenlight Planet offers a competitive salary, a fun, supportive work environment and opportunities for continued professional growth within a fast-growing global enterprise.
Apply via :
www.greenlightplanet.com
