Job Description
Assist in responding to a wide range of inquiries from both the customer and by providing advice and information, processing transactional services, ( e.g. completion of electronic forms), and ensure customers receive high quality service in all business units in a prompt, efficient and courteous manner.
Welcomes and attends to customers and directs them to the registration desk when appropriate.
Maintain and manage customer files and database, Logs customers’ complaints, and acts to ensure prompt resolution.
Respond to customer enquiries over the phone
Escalates major customer complaints that have not been resolved
Maintains effective relationships with existing and potential customers in the most efficient and professional manner.
Records and saves all relevant hard and electronic copies of customers’ files.
Applicants should send their applications and CV’s to: info@foremost.com.ng
Apply via :
info@foremost.com.ng
