Function of the Role
The fulfillment officer is responsible for delivering LifeBank products to its esteemed customers.
Key Responsibilities
Load the cold chain, prepare, inspect and operate delivery bikes
Properly use and maintain delivery equipment, including blue tooth lock
Keep accurate records of deliveries and customer authorization and ensure all documentation is submitted to management on time
Follow marked out routes and time schedules for dispatching packages
Follow pre-planned route accurately without deviation from set course
Drive safely and follow all laws and rules of driving to maintain a safe and healthy environment
Keep company vehicle clean and ensure it is well-maintained, has fuel, oil and is ready to drive
Communicate with customers by phone to update them of time of deliveries if there have been issues or changes to their estimated time of arrival
Inform management of any change in route or obstructions to making safe, efficient deliveries on time
Collect payment from customer if applicable
Strictly adhere to traffic rules and safety standards
Inspect motorcycle/vehicle before departing to deliver goods
Fill in pertinent information such as mileage and delivery time in company provided log books
Check motorcycle/vehicle for possible wear and tear
Ensure that both general and preventative maintenance measures are performed on the motorcycle/vehicle
Perform all other duties as assigned
Requirements
Educational Qualification
OND or SSCE in any discipline
Experience
1-2+ years in a similar role
A basic knowledge of motorcycle/vehicle maintenance is useful
Skills and Abilities
Strong customer service skills
Good driving record
Possess valid drivers license
Have a professional and positive attitude
Enjoy motorcycling and be a skilled rider
Physically and medically fit
Good communication skills
Ability to work under pressure
Ability to read and follow maps and guides, plan and learn routes
Personal Attributes
Highly organized and detailed
Friendly
Loves outdoors
Has high energy levels
Attention to detail
Work Environment
Work in the office on a shift system
Spend most of the working time commuting
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