Key Responsibilities
Manage customer relationship from a service perspective through a structured communication approach
Understand customer needs through proactive continuous customer diagnosis
Create, implement and followup service account plans in alignment with customer and account team
Create, implement and followup quality plans per account in line with customer and account team
Identify sales opportunities, create solution and factbased value proposal, negotiate and close deals and drive growth of profitable service contracts
Manage internal interfaces and customer to assure efficient delivery of service and quality account plans
Minimum EducationUniversity Bachelor in Engineering/Business or equivalentCritical ExperienceCustomer relationship mgt Sales Experience Technology industryFunctional Competencies – Critical for the success
Sales Mgnt Customer Business Understanding
Sales Mgnt Pricing and commercial conditions
Sales Mgnt Value selling
Sales Mgnt Customer relationship management
SM Strategic Planning
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