Locations: Kwara and Oyo Regional Office Job Description
To ensure the smooth running of computer systems, applications and services across the organisation (Location: Kwara and Oyo Regional Office).
Responsibilities
Installs and configures computer hardware operating systems and applications
Monitors and maintains computer systems and networks
Follows written instructions to repair a fault or set up a system;
Supports the roll-out of new applications – tests and evaluates new technology
Troubleshoots system and network problems and diagnoses/solves hardware or software faults
Reports incidents and problems (as required) to the Service Desk for escalation to appropriately skilled/ experienced support staff
Performs hands-on fixes at the desktop level; including installing and upgrading software, creating file back-ups, configuring systems and applications, replacing parts as required, etc.
Maintains proper records including procedural documentation, relevant performance reports; managing stocks of equipment, consumables and other supplies, maintaining records of software licenses, etc.
Sets up new users’ accounts and profiles and deals with password issues
Qualifications and Requirements Educational Qualification:
A Bachelor’s Degree in Computer Science, Computer Engineering or related areas
Professional Qualification:
Possession of the following certification is recommended: ITIL, Comptia A+, Enterprise Desktop Support Technician (Win 7)
High proficiency in Microsoft Office, MCSE, MCP, and CCNA, as well as Server Administration and support, is desirable
Desired Experience:
At least 5+ years of experience in supporting end users including the range of technologies used such as desktop computers, printers, IP phones, local area networks, productivity applications, etc.
Functional Competence Requirements:
Knowledge of basic computer hardware
Experience with Microsoft based Desktop Operating Systems (Windows 7 and Windows, XP 8) Windows 10
Extensive application and infrastructure support experience
Working knowledge of a range of diagnostic utilities/ Systems analysis
Ability to troubleshoot/ research into a wide range of technology issues
Excellent written and oral communication skills presentation
Good knowledge of the following technology & applications – LAN technologies, Office productivity tools, End User Computing Devices (Desktop Computers/ Laptops, Printers, IP Phones, etc.), Windows OS, SAP
Apply via :
ibedc.wfmcentre.com
