Details
This role is a permanent role and location is based Gombe state.The client is looking for someone with below requirements;
In-depth knowledge of customer service policies and practices
Proficiency in CRM systems, MS Office applications
Thinking, analytical, problem solving skills
Active listening skills and high stress tolerance level
Strong leadership capabilities
Good supervisory and people management skills
Organizing and planning skills
Negotiation skills
Strong communication and influencing skills
Interpersonal skillsÂ
B.Sc in any Social Science course
At least 5 years’ experience in customer service management
At least 2 years leading a Call Center operation
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