Job Description
Manage all FOP and NOC’s towards departmental and companywide goals
Manage all customer relationships with regard to trouble tickets, requests and escalated complaints
Act as primary escalation point for Network Operations issues arising from within and outside the company
Manage all direct communication with our customer regarding network maintenance, outages and service affecting events
Manage to company network availability goals. This includes individual network outages and network vendor management escalations
Manage all departmental KPI’s along with monthly analysis of these KPI’s
Provide tactical and strategic input to upper management with regards to Net Ops processes.
Applicants should send their CV’s to: info@ngcomworld.com
Apply via :
info@ngcomworld.com
