Location: Victoria Island, Lagos Direct Reports: Field Service Engineers and Riggers Job purpose
The Regional Field Team Lead is responsible for the coordination of deployment, troubleshooting and maintenance of various communication equipment (VSAT and Radio) within its region and also proper documentation of day-to-day activities.
Duties and Responsibilities Strategic Insight and Integration:
Assist the Service Deployment manager to achieve the corporate objectives
Attend project & departmental meetings
Provide inputs to the departmental annual budget
Provide technological innovation to deploy services which are cost effective.
Technical / Analysis and Problem Solving
Ensures that surveys carried out by FSE are 90% accurate
Ensures that there is no course to revisit sites deployed within 6month.
Provide technical solutions to network issues escalated to the 2nd level.
Ensures that issues escalated are resolved within agreed OLA
Ensures 90% implementation of Maintenance plan
Leadership:
Team lead for special deployment projects
Training & knowledge sharing for FSE and Riggers
Responsible for scheduling and implementing annual maintenance on the remote sites.
Interpersonal, Relationship Management & Collaboration
Liaise with 3rd party vendors to deliver projects
Establish and maintain good working relationships with other departments, teams and Clients
Communication:
Escalate service impacting issues outside span of control to the Service Deployment Manager.
Deliver weekly reports on the status deployment
Generate and submit periodic project and operational reports to the Service Deployment Manager for informed decision making
Customer Focus:
Timely response to customer complaint
Prompt resolution of 2nd level issues
Financial Management:
Recommend & Implement cost saving initiatives
Requirement Education & Work Experience:
Bachelor’s degree in Computer Engineering, Electrical Electronics Engineering or related field
Minimum of 5 years work experience in a relevant role.
RF engineering experience working in the telecoms industry
Affiliation with relevant professional bodies
CCNA and CWNA certifications
At least 2 years experience in VSAT, fiber and microwave
iDirect IOM or equivalent training
Competency, Skills & Certifications:
Certification in CCNA, CWNA
IOM (Idirect Operations Maintenance)
GVF (510, 520)
Relationship & People Management
KPIs:
Quality of deployment without recourse to revisit site
Prompt resolution of 2nd level issues less than 10hrs across the country.
10% cost savings on deployment
Working Conditions
The incumbent may be required to sit in cold (air conditioned) rooms for a long time.
The incumbent may be required to travel out of station often.
Physical Requirements:
This position requires physical and mental strength.
Apply via :
www.estreamnetworks.net
