Your key responsibilities will include:
Make inbound and outbound calls
Provide customers with product and service information
Resolve customers’ complaints
Follow up customer calls where necessary
Capture customer information into the Customer Relationship Management (CRM) system
Identify and escalate priority issues to Supervisor
Working knowledge, skills, competencies and attributes
IT Savvy (Microsoft office tools and any web browser)
Sound knowledge of clients’ products or services.
Excellent data entry and typing skills
Excellent interpersonal and communication skills.
Excellent team player.
Be able to work under pressure.
Be highly self-motivated and well organized.
Problem Solving ability
Attention to details
Ability to communicate fluently in English language and a local language.
Qualification and Experience:
First degree in Medical/ Medical Sciences
Experience in Call centre operations will be an advantage
Apply via :
recruitment@tequilanigeria.com
