Job DescriptionKey Elements of the Role
Report to the Business Process Manager
Identify Process Champions (Subject Matter Experts) in the different Strategic Business Units who will drive process improvement at the functional level
Manage training and project selection process for all process champions
Support process champions in the execution of their projects (providing expertise, guidance, approval interventions and facilitating cross functional collaboration) and with access to BPM resources (articles, write ups and new research)
Identify collaborative tools (or approaches) to enable centralized supervision of projects and ensure BPD has visibility of projects
Manage all BPM projects which come through the process champions (verify Statement of Work (SOW), track deliverables, perform monitoring and controlling and close projects)
Research process improvement tools, methodologies, technologies and best practices which the unit can use in process improvement efforts (developing a Business Process Management “toolkit”)
Identify data sources, gather and analyse data relevant to processes identified for process improvement initiatives.
Where necessary, train users before solution implementation and perform post deployment support
Perform impact post deployment and where necessary, use feedback to modify process
Desired QualitiesDesired Skills & Experience:
A Good Degree
Membership of relevant professional bodies
Minimum of 4 years related work experience
Business Modelling, Analysis and Design
Business Process Engineering and Improvement
Solution Architecture and Design
User Interface Design Skills
Excellent leadership & influencing skills
Excellent planning and organization skills
Excellent verbal & written communications skills
High level of integrity
Excellent interpersonal skills
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