Reports to: GM Technical Job Purpose
Responsible for managing the network operations team in-order to deploy quality service, maintain 99.9 % service availability and provide proactive network efficiency by delivering prompt service support at 1st and 2nd level of escalations.
Services to be deployed and supported are Internet and VPN which are deployed via various last-mile access technologies such as VSAT, Optic Fiber, Microwave Radio, Wifi and Outdoor 4G LTE.
Duties and Responsibilities Strategic Insight and Integration:
Provide clear direction on all Operational Process and Procedures (both tactical and strategic goals) for an efficient network operations.
Development and adhering of standard operating procedures for deploying all our products and services.
Develop the unit annual budget and providing inputs to the departmental annual budget.
Provide technological innovation to deploy more services which are cost effective.
Keep abreast with latest happenings in Last-mile access technologies.
Attend project & departmental meetings
Technical / Analysis and Problem Solving:
Ensures eStream services are deployed in accordance to the quality standard and specifications.
Ensures proactive monitoring of all services to deliver 99.9% availability.
Ensures that there is no course to revisit sites deployed within 6months.
Provide proactive technical solutions on network issues escalated to the 2nd level.
Ensures 90% implementation of the annual maintenance plan
Ensure all resolvable issues (within control) are resolved within the specified OLA time.
Leadership:
Ensure team maintains and updates knowledge base related to supported technologies and applications
Manage Regional Field Service engineers for optimal network operations.
Team lead special deployment projects.
Regular training of Service Desk team members for effective 1st level troubleshooting
Regular coaching of direct reports
Interpersonal, Relationship Management & Collaboration:
Establish and maintain good working relationships with other departments, teams and Clients.
Liaise with 3rd party vendors in delivering quality service.
Communication:
Provide and present companywide Weekly Operational Status reports including Service Deployment Report to all stake holder.
Escalate 3rd level issues (not within control) to OEM’s; 3rd party providers and SM Network Planning & Optimization.
Customer Focus:
Ensure adherence to customer specification and SLA
Prompt resolution of 2nd level issues and some 3rd
Financial Management:
Develop annual budget for the department
Requirements Education & Work Experience:
Bachelor’s degree in Information Technology, Computer Science, Electrical Electronics Engineering or related field
Minimum of 7 years work experience in a relevant role.
At least 5 years’ experience in an ISP environment deploying Microwave radio, VSAT Links and Wifi Solutions.
Affiliation with 2 relevant professional bodies.
Competency, Skills & Certifications:
Project Management Training (PMP)
GVF 510 Certification
CWNA Certification
iDirect IOM (or similar training)
MTCNA / CCNA – Cisco.
Strong RF Technology Skills – Aviat, Dragon, Cambium, Mikrotik, Ubiquiti.
VSAT technology Skills – iDirect Technologies.
Leadership, Relationship & People Management
KPIs:
Ensure all deployment are done within 7days.
Ensure Quality of deployment meets 100% eStream standard.
Ensure a weekly record of 99.9% of network availability.
Ensure all 1st and 2nd level escalation are done within agreed SLA
Ensure 20% cumulative quarterly cost savings on all deployment.
Working conditions:
The incumbent may be required to sit in cold (air conditioned) rooms for a long time.
The incumbent may be required to travel out of station often.
Physical Requirements:
This position does not require any physically demanding task. However, the incumbent should be physically fit to withstand the mental demands.
Direct Reports:
Team Lead, Service Deployment
Regional Field Engineer
Power Technician and Riggers
Shift Engineers
Apply via :
www.estreamnetworks.net
