The IT Associate will ensure the provision of superior customer service throughout the business, through the maintenance, enhancement and efficient operation of IT functions. Additionally, the role will include responsibility for ensuring the security and integrity of IT operations and systems.As the first point of IT Support contact for all the companies; staff, you would be responsible for the configuration, set-up and management of all PC hardware, software, smartphones and tablets, as well as any associated peripherals. You would also be responsible for the deployment of computers and associated peripherals including new installations and redeployment of existing equipment.The flexibility to work outside normal business hours is integral to this role, as the is the ability to work under broad direction and minimal supervision.The ideal candidate would be a technical IT professional who is a problem solver, and can demonstrate the “can-do” attitude. We are not looking for just someone who can work systematically but can also demonstrate the ability to “think outside of the box” ensuring that the technology used throughout the organisaton is running seamlessly RESPONSIBILITIES The role holder will work collaboratively within the IT Team to achieve the following:
Provide first point of IT Support contact for all The organisation’s staff, covering all PC hardware, software, smartphones and tablets, as well as any associated peripherals.
Deploy computers and associated peripherals including new installations and redeployment of existing equipment.
Install and configure operating systems and software to agreed standards under the direction of the IT Manager and other immediate supervisors.
Maintain existing equipment to standards determined by the IT Manager, by performing upgrades, new installations and carrying out routine procedures.
Assist in the compilation and maintenance of an accurate inventory of hardware and software, and ensuring that records are kept up-to-date within the service desk system.
Troubleshoot technical issues to resolution and/or escalate to colleagues, suppliers or partner organizations as required.
Log all incidents and service requests in the organization’s’ designated service desk system, where necessary login on behalf of The organisation’s staff
Manage service desk tickets, planning and prioritizing systematically to minimize backlog and ensure operational efficiency.
Ensure system and data security is maintained at a high standard, ensuring the integrity of the organisation’s network is not compromised.
Expedite the repair of hardware faults and software configuration problems, notifying or forwarding to the relevant suppliers in a timely manner.
Work with colleagues to monitor performance of the organisationsi systems, ensuring that issues are appropriately escalated and resolved.
Provide technical assistance to project teams and undertake technical project roles when required.
Demonstrate commitment to and promotion of a culture of service excellence and continual improvement within the IT Department.
Maintain and develop excellent working relationships with key suppliers, conducting dealings in a professional and appropriate manner.
Provide at all times a professional, courteous and rapid response to individual users
EXPERIENCE REQUIRED
First degree in Information Technology or a similar discipline
Self-motivated and result driven with high integrity and adaptable to a fast-changing work environment.
Demonstrate exceptional attention to detail and ability to work under pressure to meet tight deadlines
Exceptional self-confidence and interpersonal skills, and experience in cross-cultural team work within a fast-paced environment
Must be highly driven, organized and a great team player
Excellent communication (both verbal and written) skills
Planning and organizing skills
Able to operate with minimal supervision
Able to manage time effectively and set priorities appropriately
Troubleshoot issues in all our academies as assigned by supervisor
Excellent technical knowledge of PC/Mac hardware
Working technical knowledge of current protocols, operating systems and standards
Software and hardware troubleshooting
Windows desktop (7/8/10) experience
Microsoft Office 2010/2013 support
Active Directory administration TCP/IP
Experience working and training on a variety of IT subjects and applications
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