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Home Jobs Lagos Customer Service & Ticket Management Specialist

Customer Service & Ticket Management Specialist

Woodridge and Scott Consulting  · Consulting

Full Time Lagos
Lagos
100,000 - 150,000/month
Deadline: 4 September 2026
Posted June 6, 2026

Our client, a prominent and well-established entity within the vehicle leasing, transportation, and logistics sector, seeks to fill several critical roles promptly due to ongoing and accelerating business growth.

We are seeking a highly motivated professional to join our team, responsible for overseeing critical operational tasks to ensure seamless business performance. The ideal candidate will manage day-to-day activities, coordinate cross-functional teams, and implement strategies to enhance productivity and efficiency. Key duties include analyzing workflows, identifying process improvements, and maintaining compliance with industry regulations. Additionally, the role requires exceptional organizational skills, strong problem-solving abilities, and proficiency in relevant software tools. A proven track record in a similar position and a minimum of three years of experience in a fast-paced environment are essential requirements.

Responsible for selling tickets to passengers, overseeing ticket inventory, and maintaining precise ticketing details.

Deliver outstanding customer service to passengers by promptly responding to inquiries, efficiently resolving issues, and effectively addressing concerns.

Operate and maintain ticketing systems—both software and hardware—to guarantee seamless ticket sales and streamlined management processes.

Ensure precise revenue collection, reporting, and reconciliation to uphold financial accuracy and compliance with established standards.

Seeking a candidate with a Bachelor’s degree in a relevant field, complemented by at least three years of hands-on experience in a comparable role. Proficiency in industry-standard software and tools is essential, alongside strong analytical and problem-solving abilities. Exceptional communication skills are required to effectively collaborate with cross-functional teams and stakeholders. The ideal applicant will demonstrate a commitment to continuous learning and adaptability in a dynamic work environment.

A bachelor’s degree in Business Administration, Marketing, or a closely related discipline is required.

A minimum of one to two years of practical experience in a ticketing or customer-facing capacity is required, ideally within the transportation or logistics sector.

We seek a highly skilled professional possessing strong expertise in [specific skills, e.g., project management, data analysis, digital marketing] to drive innovation and efficiency. The ideal candidate will demonstrate proficiency in [list relevant tools/technologies, e.g., SQL, Adobe Creative Suite, Salesforce] and a proven ability to [key responsibilities, e.g., streamline workflows, design user experiences, optimize campaign performance]. Requirements include [qualifications, e.g., a bachelor’s degree in a related field, X years of experience in Y role, certifications such as PMP or Google Analytics]. The successful applicant will collaborate with cross-functional teams to [specific outcomes, e.g., implement scalable solutions, enhance customer engagement, ensure compliance with industry standards], while maintaining a focus on continuous improvement and measurable results. Excellent communication and problem-solving skills are essential to thrive in this dynamic role.

Outstanding verbal and written communication abilities, coupled with a strong aptitude for fostering collaborative relationships, are essential for this role. The ideal candidate will demonstrate proficiency in articulating ideas clearly, actively listening, and engaging effectively with colleagues, clients, and stakeholders to achieve mutual objectives.

Delivers exceptional customer support with a dedication to resolving inquiries promptly and courteously. Ensures a positive experience for every client through active listening and clear communication. Maintains patience and professionalism in high-pressure situations while adhering to company policies and service standards.

Proficient in utilizing ticketing systems and software applications is essential for this position.

Proficient in fundamental accounting principles and revenue management techniques.

Demonstrated aptitude for thriving in high-pressure, dynamic work settings with adaptability to shifting priorities and demanding deadlines.

Proficient understanding of regulatory frameworks and industry-specific compliance standards is essential.

Demonstrated expertise in Microsoft Office Suite and other pertinent software applications is required.

Competitive remuneration is offered, ensuring alignment with industry standards.

The position is based in the Adore/Ajax area of Lagos, and candidates must reside within this vicinity.

Qualifications

BA/BSc/HND

Experience Required

1 - 2 years

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