Duties and Responsibilities
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets
Provides customer additional information or explains services
Discusses products offered and ensures customer satisfaction
Accurately captures customer information
Creates and maintains service reports
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Relevant Skills, Qualification, Attributes & Experience
B.Sc/HND in Social Sciences or any other relevant course of study
0 – 1 year cognate experience in Customer Service.
Excellent Interpersonal Skills
Must be computer literate
Excellent communication, reporting skills
Applicants must not be more than 20 – 25 years
Applicants should send their CV’s to: Monica.umeh@zerofinance.com.ng
Apply via :
Monica.umeh@zerofinance.com.ng
