Position Objective:Lead the Sales department to work out the sales strategy, annual sales plan, and to plan and coordinate marketing and sales.Management responsibility
Work out the development plan and corresponding action plan for Sales Department according to the company’s business and strategic requirements.
Lead the department to develop and implement the annual work plan and budget plan.
Meet the requirements of the Sales department’s key performance targets set by the company.
Business responsibilities
Completes rental transactions and agreements for customers following established guidelines and procedures.
Obtains required authorisations, signatures, imprints, addendum, confirmation numbers, and perform Preferred /Fastbreak, VIP, or other special services as assigned.
Completes qualification procedures prior to renting vehicles.
Sells programs and services to customers in an effort to maximise sales opportunities and meet sales goals set by management.
Maximises up-sells and walk-up sales based on vehicle availability, utilising established sales techniques and dialogues. Programs and services include protection options, refueling program, special promotions, future reservations, upgrades, etc.
Reviews completed contracts with customers to verify accuracy of information and explains rates and charges.
Provides customers with completed rental agreements, keys, directions to rental vehicles, maps, and any other assistance required.
Completes transaction procedures for returned vehicles and verifies accuracy of closing calculations.
Audits closed contracts to ensure accurate charges for refueling, applicable taxes, etc.
Adhere to Company Quality Assurance and Uniform Guidelines.
Solves problems raised by customers using sound judgement within applied empowerment guidelines and
company policy.
Candidate Requirement
Ability to perform competently basic mathematical calculations manually or through utilising a calculator
Strong professional demeanor, interpersonal skills
Excellent English written and oral communication skills
Ability to work as part of a team and independently
Judgement / problem solving
Persuasiveness / sales ability
Leadership skills
The ability to maximise performance
Tolerance for stress
Initiative
Coaching
Planning and organising
Conflict resolution and negotiation
Ability to manage multiple tasks simultaneously
Knowledge of computer systems
Position Requirement
Bachelor or above
Above five years experience in related industries, and above three years management experience
Major in marketing and sales or related
Be acquainted with the development of the industry and the related policies. Be familiar with the rental business and the current situation and the trend of the national and international industry.
Strong ability in mapping out plans, tracing the sales result, analyzing competition and market trend, sales communication and government institution communication.
Stronger organizing and team building ability, be able to lead subordinates completing tasks successfully.
Sound coordination and communication skills; be able to keep a good relationship with other departments and external organizations.
Good contact with customer and hospitality industry palyers.
Sound ability and work experience in handling sudden occurrence.
Fluent in both oral and written English.
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