Job ID: 24537 Location: Lagos Island Job Sector: Banking Job Details Group Information Technology:
Systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production
Job Purpose
To process data by running End of day activities on application systems, take backup of databases, generate reports, print and circulate.
Ensure that all work request / incidents logged in Remedy are responded to and resolved within the agreed time frame. Also ensure that calls are escalated and communicated to the required support area and user.
Provide high level competency with regard to application systems monitoring
Key Responsibilities/Accountabilities
Run and Support End of day processing & End of month processing e.g. Core Banking (Finacle Banking Application), Pricing, ODS, HP&L, MOD etc.
Take backup of application databases on Oracle, SQL Server, MySQL, Sybase, etc on daily basis.
Take backup of Bank’s third party applications.
Data Centre Monitoring (i.e. Temperature, Humidity, etc ) using Environmental Monitoring System (Netbotz)
Development of scripts for data downloads / extractions.
Finacle Functional Support.
Development of Reports, customization and maintenance.
Projects support & Implementation.
Provide workaround solutions to Equinox archival issues
Support Interfacing of external Applications to Finacle Banking software.
Key Performance Indicators:
Number of customer complaints
Number of instances of non-compliance to policy and procedure
Number of error recorded as a result of not following policy and procedure
Number of audit exception on Production issues
IT Audit rating by Internal Audit, Routine Control, and external audit
No service impact
Reduced number of incidents
Successful implementations
Internal customer satisfaction level with IT support
Preferred Qualification and Experience
Minimum of first degree or its equivalent in numerate or semi-numerate disciplines such as engineering, computer sciences, statistics, mathematics,
Professional qualification will be an added advantage.
Minimum of 2 year post qualification experience.
Experience in Finacle Banking Application will be an added advantage
Knowledge/Technical Skills/Expertise:
Ensure all backup tapes are transferred to Montgomery Vault in line with IT policy.
Proactive monitoring of all the critical applications and peripherals
Monitor and Report all the activities at the Data Centre.Ad-hoc assignments.
Any other duties as may be assigned by Department Head.
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