You’ll be at the forefront of Paystack’s critical Customer Success team, which is based in the Paystack office in Lagos, Nigeria.
For many of Paystack’s customers, you’ll be the face of the company, and you’ll be their first point of call when they need help.
You will:
learn everything about how Paystack’s technology operates in order to be able to answer technical questions by clients of all skill levels who’re trying to integrate with Paystack. From business owners simply looking to get paid, to seasoned developers looking to build complex systems, you’ll help give them whatever support they need to achieve their goals
reply quickly to inbound requests via email, Skype, phone calls, and Slack to solve client problems
occasionally develop custom plugins for certain clients
collaborate closely with the technical and product team to report bugs, recommend product enhancements, and generally keep the product team in the loop about how successfully real customers are using the product
write and maintain developer documentation
Requirements
You:
have a working knowledge of some of the languages and technologies we interact with most often:
PHP
JavaScript
Wordpress
Node.js
can communicate simply and clearly in speech and in writing with both technical and non-technical audiences
are super organized and have excellent time management skills
have an endless capacity for patience and calm, even when everyone else is freaking out
are interested in learning all you can about how to provide world-class customer service
While this is not required, it would be a huge plus if you:
have worked in a customer support role before, or a role where you engaged often with customers
are familiar with customer support methods, tools, and best practice
Benefits
Competitive salary
Full medical coverage
New MacBook Pro
Catered lunch
Smart, kind colleagues who’re invested in your growth
In your application:
Apply via :
paystack.breezy.hr
