General Job Description
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Perform live chat and email correspondence with customers.
Ability to maintain composure with difficult consumers. Must remain professional at all times
Qualifications/Requirements
A degree in a relevant field.
Minimum of two years’ experience.
Good knowledge of Microsoft office suite (especially Excel application).
Excellent written and verbal communication skills and a good command of English Language.
Good team player, versatile, confident and articulate.
Ability to juggle multiple tasks simultaneously
Applicants should send their application letters and CV’s to: recruitment@bellforteconsulting.com
Apply via :
recruitment@bellforteconsulting.com
