Overall Purpose of the Job
Provide client services to our clients through our Medical Assistance Call Centre. Perform administrative services for call centre related activities.
Roles & Responsibilities Follow all policies and procedures laid out including but not limited to:
Company Policy and Procedures
Call Centre Policy and Procedures
HSE Policy and Procedures
Operational Policy and Procedures
Continuously review site for hazards and ways to reduce incidences of illness and injury, reporting any issues
Responsible for managing all call centre related activities with focus on customer service and satisfaction. Activities include, but are not limited to, gathering caller information, determining caller need, providing necessary assistance to caller, dispatching medical resources, connecting caller to medical personnel.
Responsible for managing all call centre administrative activities. Activities include, but are not limited to, answering emails, arranging and submitting invoices, gathering information from medical and other facilities, making and filing reports, and doing research activities.
Maintain Medical Assistance Call Centre room and equipment in clean and working condition with correct levels of inventory, reporting any irregularities
Assist with other duties as assigned
Key Performance Indicators
Measurable generation of income for the organization for assigned services and products
Continued positive client satisfaction and feedback
Ability to manage client’s needs from beginning phone call to satisfactory conclusion
Minimum Qualifications
University Degree
1-3 years working experience
Primary Focus on Customer Service
Project management skills
Call Centre Experience Preferred
Ability to utilize various Computer Software and applications, including Email, Microsoft Office, and other Administrative Software
Positive/outgoing attitude
Ability to adapt to various roles/responsibilities
Time management and organizational skills
Strong attention to detail and follow-through
go to method of application »
Applicants should forward their CV’s to: hr@teclab-ng.com
Apply via :
hr@teclab-ng.com
