Ref No: IFRC-A-CEA-008
Location: Abuja (with frequent travel to field) Classification Level: TBC Immediate Supervisor’s Title: Disaster Management Delegate Technical Manager’s Title: Regional CEA Senior Advisor
Reporting to: The Disaster Management Delegate, the Community Engagement and Accountability Officer Job Purpose
Under oversight of the Disaster Management Delegate – or the CEA Delegate, if in place – and technical supervision of theRegional CEA Senior Advisor for Africa, the CEA Officerwill support the implementation of approaches and activities to enhance community engagement, communication and participation within the of the Nigeria Complex Crisis Operation (NCCO).
The CEA Officer will support theNRCS-IFRC operation team to integrate effective and appropriate participation and feedback, behaviour change communication and ‘information as aid’ activities within the NCCO.
The post-holder will work closely with the NRCS community engagement team, building on the previous beneficiary communication work.
Job Duties and Responsibilities The CEA Officer will:
Support the process of carrying out consultations with communities in the operational areas to ascertain information needs and trusted and accessible communication channels
Support all programme sector teams to set up and manage mechanisms for sharing relevant, timely and appropriate information with communities about the operation, such as beneficiary selection criteria, processes for distributions and changes in operational plans
Lead in training frontline staff and volunteers on essential CEA aspects, including complaints handling skills and ensuring that community feedback loops are closed
Support all programme sector teams to increase levels of engagement and accountability to people and communities, through the establishment of appropriate feedback mechanisms
Support the programming teams in the process of establishing community resilience committees
Support health and WASH teams to establish innovative and effective behaviour and social change activities to encourage communities to adopt safe and healthy practices as part of social mobilization
Identify and utilize appropriate communication channels for providing life-saving and recovery information to communities as part of ‘information as aid’ activities
Build the capacity of NRCS to integrate CEA in its way of working through providing the skills and knowledge to mainstream CEA tools and approaches into regular programmes, including via trainingand mentoring
Work closely with programme sector teams and key external stakeholders to drive and advocate the roll out of appropriate technology and innovation for CEA (with a focus on the use of existing platforms and messaging systems)
Support evidence-based learning by assessing and monitoring levels of community engagement through research, impact surveys, perceptions studies and case studies.
Duties applicable to all staff:
Actively work towards the achievement of the Federation Secretariat’s goals
Abide by and work in accordance with the Red Cross and Red Crescent principles
Perform any other work related duties and responsibilities that may be assigned by the line manager
Position Requirements Education:
Professional qualification in communications or equivalent experience
A university qualification in a relevant area such as communication, behaviour change communication, community engagement or community media
Experience:
Two years’ experience in community engagement initiatives, beneficiary communication, risk communication, or social mobilisation activities in development programmes or operations
Good understanding of the humanitarian environment, specifically complex crisis situations
Solid experience in delivering communication and community engagement capacity building efforts with local organizations, including on accountability tools and feedback mechanismsin complex and delicate situations
Experience working withcommunication channels such as radio, TV, SMS, cinema/drama and complaints and response mechanisms
Experience with behaviour change campaigns
Experience with monitoring and reporting tools
Experience of working for the Red Cross/Red Crescent
Knowledge and Skills:
Good understanding of – or training in – current developments in the field of communication with communities, behavioural and social sciences, or community engagement and accountability, community media;
Good understanding of disaster management issues
Ability to work under stressful conditions, meet deadlines and travel extensively to support field operations
Strong written, presentation, facilitation and training skills
Ability to analyse feedback and translate into recommendations
Ability to convey complex topics in a simple fashion
Good knowledge of the region and capacity to practice political and cultural sensitivity
Excellent interpersonal, communication and networking skills
Fluent in written and spoken English.
Written and spoken Hausa
Applicants should send their Curriculum Vitae and Cover Letter (with 03 referees professional email-addresses + phone contacts) to: HRAbuja@ifrc.org quoting the Reference Number which is underlined on the subject title. Note
Apply via :
HRAbuja@ifrc.org
