Mandatory:
Relationship with Operator or bill Payment Company
Relationship with Online and offline brands
Job Purpose
The Alliance & Partnership Manager must be able to achieve personal revenue goals by deepening existing relationships in business and acquire new business by utilizing effective sales and accounts management techniques, leveraging on solutions offering and infrastructure.
The individual is also responsible for securing alliances and partnerships with targeted stakeholders to grow and enhance differentiation in the market place.
Key Rsponsibilities The essential functions of the job include the following, others may be assigned:
Identify sectoral opportunities that best utilize the company’s infrastructure to meet customer requirements and managing the accounts of existing customers
Responsible for portfolio growth in identified sectors and client segments through a series of aggressive acquisition, sales and relationship management activities
Attend to new/potential customer enquiries, communicate proactively with the customers on business issues and opportunities
Develop and implement strategic plans for new program requirements and design solutions for acquiring, growing and retaining business
Drive root cause analysis/corrective action process to ensure improving service levels on solutions
Ensure appropriate merchant metrics are generated, data is accurate and reporting
Identifies, conducts and/or coordinates business/financial analysis to support the transaction process
lead negotiation with partners and vendors to achieve optimum benefits
Business Expansion:
Identification of new growth platforms and market opportunities
Through research, introduce new ideas in the form of new products, services or improvements Identification of new growth platforms and market opportunities
Identification of new platforms and market opportunities for collections and payments
Develop business cases related to new projects/business models that are aimed at improving business performance.
Strategic Partnerships:
Identify and harness opportunities for Strategic partnerships with Industry stakeholders.
Conceptualise and develop framework for the implementation of strategic partnership opportunities.
Implement the roll-out and go-to-market plan of the identified strategic opportunities
Effective Product Management:
Proactively drives the development of alliances and partnerships for the provision of targeted solutions.
Proactively drives alignment to ensure business strategy
Delivery of effective work programs and schemes to deepen the penetration into the business and customer segments.
Stakeholder Management:
Maintains a visible and active presence across the value chain
Implements relationship platforms that support teams to rollout solutions, which in turn attract new business and grow market share
Fosters a team approach by actively building strong relationships with key stakeholders in to ensure synergies and teamwork needed to optimize revenue growth and profitability
Ability to influence across all relevant functions is vital for the successful co-ordination and integration of product development and management activities.
People Management:
Builds a strong, professional, capable team that is able to engage across a wide range of stakeholders, both business and technical through highly ambiguous circumstances
Provides direction, clarity and accountability to the team to deliver on business objectives
Responsible for inspiring, motivating, leading and managing the team
Creates an environment in which learning and development are emphasised and valued
Takes personal responsibility for coaching and mentoring others
Encourages team members to express their views, resolves issues raised by the team, escalates issues if required, and provides feedback to teams on an ongoing basis.
Monitors and manages the performance and development of staff within the area.
Key Performance Measures
Overall achievement of economic and accounting profit indices
Increased growth in the market share
Operating penses within budget
Operational and risk management
Effective interface and relationship management with all players within the value chain
Achievement of SLAs within value chain partners at all key interfaces
Development of relevant and effective solutions for customer requirements.
Enhanced customer experience.
Visible image and thought leadership brand in the market
Good quality relationships with suppliers, clients, and external stakeholders
Achievement of Customer Experience targets
Apply via :
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