Role Overview: This position encompasses a broad spectrum of duties, demanding a candidate who exhibits both technical proficiency and strategic insight to navigate complex challenges. Essential qualifications include a minimum of five years of relevant experience, a proven track record of leadership in project management, and exceptional problem-solving capabilities. The ideal applicant will demonstrate expertise in industry-specific tools and methodologies, with a commitment to continuous professional development and adherence to compliance standards. Key responsibilities entail overseeing cross-functional teams, driving operational efficiency, and ensuring alignment with organizational objectives through data-driven decision-making and innovative solutions.
We are looking for a Physiotherapist Intern to assist with our clinic’s client outreach initiatives. The ideal candidate will handle incoming calls and inquiries, deliver essential details to potential and current clients, schedule appointments, and contribute to social media content creation and engagement. This position provides hands-on experience in healthcare administration and digital marketing within a physiotherapy setting.
Key Accountabilities: The role involves overseeing project execution from initiation to completion, ensuring adherence to timelines, budgets, and quality standards while collaborating with cross-functional teams to achieve organizational objectives. Responsibilities include identifying process improvements, managing stakeholder communications, and implementing strategic initiatives to enhance operational efficiency. Additionally, the position requires monitoring performance metrics, conducting risk assessments, and providing actionable insights to senior leadership to support data-driven decision-making.
Handle incoming communications via telephone and WhatsApp, promptly addressing client inquiries and providing necessary assistance.
Responsibilities include coordinating and verifying appointments to ensure accuracy and alignment with scheduling requirements.
Consistently engage with both potential and current clients to maintain ongoing communication and nurture professional relationships.
Oversee the clinic’s social media platforms, addressing incoming messages and comments promptly and professionally.
Develop and publish compelling social media content across various platforms to captivate audiences and enhance brand visibility.
Provide support in the patient intake process and manage various clerical duties to ensure smooth operational workflow.
Respond to clinical inquiries by referring them to licensed physiotherapists as needed.
Ensure meticulous documentation of all client communications and transactions.
Requirements:
Requires a Bachelor’s or Master’s degree in Physiotherapy, with a strong academic foundation in therapeutic techniques and rehabilitation sciences.
Exceptional written and verbal communication abilities, along with a high degree of interpersonal proficiency, are essential.
Proficient written communication abilities in English along with expertise in social media platforms are required.
Proficiency in content creation tools is considered a beneficial qualification.
Detail-oriented, proactive, and committed to delivering exceptional customer service.
Qualifications
BA/BSc/HND
Experience Required
1 year
