Job Purpose
The NOC Engineer is responsible for supporting all eStream internet and VPN clients at second level. The technologies he will be supporting includes, VPN, VSAT, Microwave Radio, Fiber, MPLS
Duties and Responsibilities Strategic Insight and Integration:
Assist the NPO manager to achieve the corporate objectives
Attend project & departmental meetings
Provide inputs to the departmental annual budget
Provide technological innovation to improve troubleshooting
Technical / Analysis and Problem Solving:
Responsible for troubleshooting Customer Edge Devices like VSAT modems, like, Access Radios, Microwave Radio
Client bandwidth configuration on Edge devices.
Regular training of Service Desk team members for effective 1st level troubleshooting
Provide technical solutions to network issues escalated to the 2nd level.
Interpersonal, Relationship Management & Collaboration:
Liaise with NPO, Service Deployment and Service Management teams to resolve all escalated issues
Partner with third-party vendors to install and maintain all monitoring software and devices.
Communication:
Escalate service impacting issues outside span of control to the NPO Manager.
Deliver weekly reports on the status of the network and trends
Customer Focus:
Monitor the Client devices to provide 99% service availability
Financial Management:
Recommend cost-saving initiatives to the NPO manager
Requirements Education & Work Experience:
Bachelor’s degree in Information Technology, Computer Science, Electrical Electronics Engineering or related field
Minimum of 3 years work experience as a Network/ Field Engineer.
Network experience in an ISP environment or a Systems Integration company with specialization in enterprise and service provider routing and switching solutions.
Affiliation with relevant professional bodies
Competency, Skills & Certifications:
CCNA Routing & Switching/SP, MTCNA, MTCRE,
Hands-on experience in OSPF and BGP routing protocols
Problem solving skills
Practical experience in deploying Access Radios for clients
Relationship & People Management
Key Performance Indicators:
Achievement of 99% availability for clients network devices
Resolution of escalated incidents within 30 minutes of escalation
Working Conditions:
The incumbent may be required to sit in cold (air conditioned) rooms for a long time.
The incumbent may be required to travel out of station often.
Physical Requirements:
This position does not require any physically demanding task. However, the incumbent should be physically fit to withstand the mental demands.
Directly reports to Senior Manager Technical.
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