Location: Mubi, Adamawa Start Date: June Duration: 12months Background
The Information Technology department supports the organization’s work by providing reliable and scalable application development and infrastructure for the IRC’s offices in the US and around the world, including many technologically challenging locations.
Scope of Work
The IT Assistant will be primarily responsible with providing support for our internal users on the use of their desktops and laptops.
Through our ticketing system, by direct contact and the telephone they will provide users with solutions to questions and issues with their computer hardware and software.
The IT Assistant will work under direct supervision of the IT officer in the duty location.
Responsibilities
Level I Help Desk Support: Including but not limited to assistance with password resets, account creations, desktop and laptop builds and printer support
Level II Help Desk Support: Including but not limited to anti-virus assistance, Windows 7 support, Microsoft Office 2013 support, general laptop, desktop and printer repair, and light network troubleshooting
Enterprise Ticket Management: Work inside our enterprise ticketing system, Service-Now, to provide timely and transparent customer support of all requests
Hardware Inventory: This position will work our Global Supply Chain department in imaging, distributing and tracking all hardware; also tracking and installing all purchased software
Preventative Maintenance: Technician will also be responsible for checking on critical systems to ensure there are no interruptions in business continuity and take part in the monthly maintenance “blackout windows”
Various Projects: Position will need to assist on various IT projects as needed
Provide technical assistance on computer software and hardware. Provide training and assistance in MS Office – Word, Excel, Access, Outlook and Exchange, Power Point
Provide technical input and support to the Kampala Office Local Area Network. Ensure proper record keeping of breakdowns, problems and maintenance carried out.
Ensure data security, backups of LAN, protection against data corruption and loss in all locations. Ensure that backups are done at a minimum on a weekly basis and stored appropriately.
Ensure that antivirus programs on each machine are updated regularly.
Provide monitoring reports with information on condition of network and ISPs to ICT Officer to assist with timely upgrades and necessary changes
Carry out service and maintenance of computers, printers, UPS and other associated equipment. Conduct diagnosis of problems, follow up with repair shops, and inspect that repairs have correctly been done.
Configure new computers after they have been properly registered in the assets register.
Create email addresses, update mailing lists, and keep proper tracking of email address
Requirements
1 to 2 years of experience in help desk/desktop support position
College degree or equivalent certification
Proficient in Microsoft family of products (Windows, Office and Server)
Strong written and interpersonal skills; customer service experience
Able to work independently within a team environment.
Work Environment:
The position will work in the Mubi Office and is expected to be on-site.
Remuneration
Salary Band: 9A
go to method of application »
Applicants should send cover letter and resume in MS word with the position applied for clearly stated. Addressed to the “Country Director, International Rescue Committee, Plot 902 Olu Awotesu Street, Abuja” or can be sent via Email to: IRCNigeria.Recruitment@rescue.org Or Hand delivery applications could also be delivered to our offices in: Mubi, Yola or Maiduguri.
Apply via :
IRCNigeria.Recruitment@rescue.org
