Job Duties
Maintains customer records by following Customers upgrades, downgrades, Retrievals, Relocations, replacements and additional hardware and services.
Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Acts as a liaison and provides product/services information and resolve any emerging problems that clients might face with accuracy and efficiency.
Provides technical advice and solutions for customer’s requirements and problems
Skills and Qualifications
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking
Requirements:
Familiarity with MS Office and database
Hands on experience with all telecommunications systems including peripheral equipment (Networks, Internet, optical fiber, Broadband Wireless)
Adequate interpersonal and organizational skills
Team player with customer service orientation
B.Sc degree in Computer Science, Telecommunications or relevant field
Note: Minimum of 2 years of experience in the same ISP environment
Applicants should send their CV’s to: recruitment@alfred-victoria.com
Apply via :
recruitment@alfred-victoria.com
