Location(s): Northern Region, Nigeria Employment Type: Permanent Job Description
The Operations’ Director is to set up and manage a team of Managers, Engineers and Technicians handling passive network infrastructure (Power and Passive infrastructure) Operation & Maintenance activities to meet availability targets and within customer processes and controls.
To assist the roll out team in passive infrastructure integration procedure (Passive network elements acceptance).
Responsibilities The Operations Director will primarily be responsible for the following:
1.) Regional Operations & Maintenance Administration:
The day to day management of all regional network operations and maintenance
Management of SLA with passive infrastructure partners to deliver optimal availability and QoS
Provide administrative and logistic support to HQ planning and roll out teams
Work order and configuration management support
Responsible for spares CAPEX requisition, tracking approvals and ensuring issuance of spares purchase orders to the OEMs
2.) Instituting Optimal Operational Processes and Practices to Achieve Set Operational KPIs:
Responsible for proactive planing and scheduling of preventive maintenance
Ensuring that all corrective maintenance activities are carried out within acceptable MTTR targets
Ensure that spares are adequately dimensioned and are readily available at designated outlets
Drive end to end process documentation, implementation and compliance to processes
3.) Cost Control:
Responsible for regional OPEX scheduling and budgeting
Responsible for approving and tracking regional OPEX spend
Ensuring OPEX is spent efficiently and within Budget
Provide regional OPEX reports
4.) Optimal Resource Management:
Assist in recruiting and coaching
Skill gap analysis and providing staff development programs
Communicating and ensuring job expectations
Enforcing Company policies and procedure
Conflict resolution
Staff appraisal management
5.) Provide reports and Dashboards to Evaluate and Benchmark Departmental and Regional Performance: Requirements Experience:
Good background in the telecommunication industry with at least 20 years experience preferably in the Field Operation or Support capacity and construction standards.
Knowledge:
Good background in GSM Network, Gen set and Solar Infrastructure maintenance, high level Telco operations, and people management
Skills:
Generic: Analytical skills to help isolate troubles, good written and verbal communications, and good customer contact skills
Job Specific: Enforcement of high level of discipline. Work under high pressure. Telco operations management, Project Management and Vendor management skills.
Other Requirements: 4 “E’s” individual – Energetic, Energizing others, Edge to make decisions, Execute decisions
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