Job Description
Respond to all customer inquiries regarding orders, billing inquiries and technical problems via email/ social media.
Document all customer complaints as appropriate and escalate, according to established standard operating procedures.
Review requests, contact customers to clarify requests, ensure all necessary information required to process requests are included and route such to the appropriate department.
Must be familiar with Web and Social platforms support and various system applications.
Rely on instructions and pre- established guidelines to perform the functions of the job.
Work under immediate supervision; typically reports to a supervisor or manager.
A certain degree of creativity and latitude is required.
Qualifications
Minimum of OND
Should possess excellent computer skills
Should be very active on social media – Facebook, Twitter, Instagram etc
Should possess excellent communication skills
go to method of application ยป
Applicants should forward their CV’s and Cover letters to: possibleandaffordable@gmail.com using the job title as subject of the mail. Note: Only candidates that meet our requirements will be contacted. Also, ONLY candidates residing in Lagos will be considered.
Apply via :
possibleandaffordable@gmail.com
