Job Description
Takes overall accountability for the operation of the unit including, but not limited to, the client servicing operating model and the back office operations
Accountable for the business plan
Integrates delivery and metrics across the people, process, finance and customer dimensions of the business
Ensures that a comprehensive information management strategy is in place
Ensures the realization of high performance individuals and teams
Ensures effective resourcing of department and constant service delivery
Develops and implements a cost effective data strategy
Restructures Technology services when needed
Provides vision, direction and leadership to IT resources and structures.
Accountable for Facilities
Liaises with banks for collections and payments
Key Result Areas
Operational Efficiency
Implements a cost-effective client service and data strategy.
Sets direction for the Business.
Takes accountability for the business plan.
Integrates delivery and metrics across the people, process, finance and client dimensions.
Delivers on strategic projects as requested.
Provides vision, direction and leadership to IT resources and structures.
Information Management
Restructures Technology service when needed.
Ensures that a comprehensive information strategy is in place.
Budget Control
Manages overall expenses, including cost reductions.
Service Delivery Management
Implements strategies and initiatives to increase service delivery.
Drives operational excellence throughout area of supervision.
Defines and implements best operating practice in client services.
Defines performance parameters (including balanced scorecard) and measurements for area under supervision.
Team Effectiveness:
Individually accountable for customer/client service delivery through efforts of a team, for periods of 3 months up to a year.
Accountable for others’ time, task and output quality
Balances own priorities with directing and motivating others.
Plans and assigns work over the applicable period.
Guides and directs staff to achieve operational excellence standards.
Creates a climate for optimal performance.
Manages performance.
Selects potential staff to sustain customer/client service delivery.
Qualifications
A Bachelors and Master’s degree
Professional Insurance qualification is mandatory
A minimum of 20 years’ work experience in relevant role
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