Job ID: 549737 Location: Port Harcourt Job Function: Retail Banking Regular/Temporary: Permanent Full/Part Time: Full time Key Responsibilities
Lower number of high-value clients in portfolio compared to Senior Priority Banker
All other mandates similar to Senior Priority Banker
Advise Personal Clients approaching Bank with complex inv. needs
Lower number of high-value clients in portfolio compared to Senior Priority Banker
All other mandates similar to Senior Priority Banker
Engaging and deepening activities:
Methodically engage (remote):
Have complete knowledge of the clients in terms of the profile & assets
Create analytics-backed next best conversation
Needs /anchor products:
Individual banking products (Deposits, Wealth Products, Mortgage, CC)
Meet & deep sell (remote & in person):
Meet in person to meet advisory needs(once a month/quarter):
Connect client with specialists
Set up products
Conduct/connect for periodic KYC
Conduct fulfillment & activate
Needs /anchor products:
Individual banking products (Deposits, Wealth Products, Mortgage, CC)
Service (remote):
Refer most servicing activities to Client Service Managers
Needs /anchor products:
As needed by clients
Acquiring on referrals:
Connect & prepare (remote):
Connect & start up referred leads (includes Personal clients in Branch with more advanced needs)
Explain proposition & requirements in full
Needs/anchor products:
PL, CASA, CC, Wealth Products
Meet, deep sell & train (in person):
As above
Meet, listen and determine further needs:
Set up anchor products & initiate cross-sell
Conduct/connect for KYC
Educate and conduct initial set up for Mobile/Web, ATMs, Client Centre, and Branch
Conduct fulfillment & activate
Needs /anchor products:
As above
Key Relationships (Internal)
Source of Leads
Priority Wealth Specialist
Priority Client Service Manager
Priority Senior RM
Priority Mortgage Specialist
KYC
Sales force generated – limited
Analytics
Member-Get-Member (client referrals)
Other referrals from ecosystem
Clients assigned to RM – NTB & NTS
Associated Clients Journey:
Acquiring from individual client referrals
Actively engaging during the first 3 months (with NTB/ NTS – early engagement) – uncover client life cycle needs
Proactively reaching out to client for advice discussions (incl. providing clients access to Specialists); to enable in retaining clients at risk of attrition
Proactively engaging with “Hidden Priority” & unqualified clients
Migrating to Private Banking
Delivering on transactions, service requests, Mobile/Web training
Updating KYC and CDD/AML
Managing clients credit situation
Managing Newly Affluent
Skill Requirements Product Broadening:
Enhanced multi-product Priority knowledge
Market and competition knowledge
Client engagement
Needs-based relationship deepening skills
Presentation and soft skills tailored to engaging Affluent Clients
Internal stakeholder engagement skills
Closing deals
Ability to drive and manage client interaction
Communication and presentation skills
Negotiation and objection handling
Client training on digital solutions
Branch Banking risks & Processes
Journey Completion:
Discipline and time management to handle a client portfolio
Ability to solve problems and close issues without handing over
Ability to match solutions to client needs
Understanding of Priority KYC principles
Dimensions In/Outbound ETB Advice & Sales:
Client deepening and retention
Portfolio of “high-value” Priority Clients besides other clients
Engage Priority & hidden affluent in advisory conversations with analytics support and collaboration with Wealth Specialists
Meet clients when required (i.e. once a month)
Prepare and educate clients to interacting via Mobile/Web, Client Centre
Covers for members of Priority Team when they are not available (team)
NTB Referrals from Clients:
Acquire and activate new clients referred from ETB clients.
Apply via :
cgportal.global.standardchartered.com
