Job Reference Code: RS-IAC-001 Location: Nigeria Job Type: Full-Time Summary of Functions
Supervises and/or conducts quality control reviews at established inspection points. Verifies and maintains quality control records.
Educate from time to time all staff on the importance and relevance of QMS audit in the system.
Develop draft of the Quality Management System Audit plan and schedule for the organization.
Assist with audit opening and closing meeting as well as management review meeting
Coordinate both internal process and system audits
Collate all audit report summary and present during the audit closing meeting
Conduct studies and research on specific interdepartmental and crosscutting issues on the causes and roots of problems identified through complaints mechanism or other sources.
Coordinates organizational certification(s) subscription, renewal and applicable processes.
Prepares and reviews complaint (quality) trends. Reports serious or repeated failures or unreliability in quality of products.
Recommends corrective actions or plans/programs for overall defect reductions in products or services.
Ensures the promotion of awareness of customer requirements throughout the organization.
Facilitates the promotion and campaign of customer centricity throughout the organization in accordance with the ISO standards requirements.
Improving the overall customer retention and relationship, making customers aware of organization’s complaints procedures
Resolving customers’ queries within agreed authority, investigating the cause of any complaints, gathering information from relevant personnel and reviewing the closeout documentation
Summarizing any additional actions required, advising customers when they can expect a final response, drafting and sending out correspondence
Being an effective communicator and ensure all complaints are acknowledged in a timely manner and customers are kept information throughout the complaint process.
Maximize customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing complaints.
Investigate reported customer complaints and present feedback to line supervisor for feedback and corrective action
Investigates and analysis the root cause analysis of any received customer complaints from external customers. Issue non-conformance reports to concerned parties.
Necessary assistance in preparation of IAC plans for bids
Coordination and preparation of quarterly BOD reports
Coordination of QMS performance data analysis
Educational Qualifications
A University Degree in Sciences or related field is preferred.
Experience Required:
2 to 5 years
Skills/Qualifications Required:
Good understanding of Quality Management System (QMS)
Related professional certification is an added advantage
Good communication(oral and written) skills
Attentive to details and initiative
Good team spirit and relationship skills
Proficient in the use of Microsoft Office Tools
Good presentation skills
Good organizational and administrative skills
Good problem solving and reasoning skills
Good interpersonal and relational skills
Strong quantitative skills such as statistics and data analysis skills
Good reasoning skills; communication skills; multitasking skills and organizational skills
Strong analytical and data analysis skills
Exhibits initiative, responsibility and flexibility
Familiarity with personnel laws and regulations is required
Physical Demands:
Regular use of the telephone and email for communication is essential. Sitting for extended periods is common. Hearing and vision within normal ranges is helpful for normal conversations, to receive ordinary information and to prepare or inspect documents.
No heavy lifting is expected. Exertion of up to 10 lbs. of force occasionally may be required. Good manual dexterity for the use of common office equipment such as computer terminals, calculator, copiers, and FAX machines.
Work Environment:
The job is performed indoors in a traditional office setting. Activities include extended periods of sitting and extensive work at a computer monitor.
Apply via :
russelsmithgroup.com
