Job Ref: HOC Position Objective
To direct, promote, and coordinate the daily activities of the company in a manner that will optimize the company’s market share, improve efficiency, help achieve the mission and goals, and result in outstanding customer service.
The ideal person should be admirable in Operations & General Management, Marketing and must be service oriented.
Responsibilities
Oversee the operational running of the courier/express subsidiary.
Develop and implement policies in order to continuously improve operational efficiency in courier/express service
Ensure that operational procedures are in place to guarantee safe collection and dispatch of customer’s items and maintenance of data and records.
Encourage and develop new ideas for procedures and systems in order to continuously improve the ability of the operational system to promote service to customers.
Customer liaison to ensure that services being delivered by the operations team meet the required standards and taking necessary corrective action where necessary.
Manage, measure, review and take corrective action in order to ensure that inbound & outbound service quality meets customer requirements and Group standards.
Drive the creation of new business relationships for the company.
Manage and control costs whilst ensuring that operational service standards are continuously met in order to achieve budgets.
Ensure high standard of customer experience always.
Ensure the growth in the company’s market share.
Drive the company’s operational policy and ensures high operational standards.
Proffers solutions to operational challenge at all stages.
Ensure timely and accurate communication of information which affects service quality.
Drives and promote safe handling of all mails.
Maintains a safe and organized storage facility for all consignments in transit (warehousing related).
Ensures proper use and maintenance of all operations tools and equipment.
Designs standard flow chart for the Company’s delivery process.
Education, Skills and Experience
Must be a graduate, additional qualification will be a plus.
Must be commercially aware with a passion for customer service and delivery with very strict timelines
Excellent people management and team leadership skills
Strong operations analytical skills and ability to simplify the complex and continuously identify new opportunities
At least seven (7) years experience in senior operational management role in the courier/express industry.
Applicants should forward their CV’s to: mgtpositions@stresert.com using ‘HOC’ as subject of mail
Apply via :
mgtpositions@stresert.com
