Job Description
Providing follow up action on clients feedback and managing requests for compensation, where appropriate
Ensuring that relevant departments are made aware of concerns raised by customers so that they may carry out corrective action.
Recording customers feedback details in the Customer Relations Management System for producing management reports
Recognizing possible customer relation cases and, where necessary, keeping records or arranging proactive service recovery
Qualifications and Skills
The ideal candidate will be a confident and diplomatic communicator, with a positive, customer-oriented mind set.
A Diploma/Degree in English Language, Social Science or the Arts
Possess a minimum of one year experience
Ability to maintain and build internal, external contacts
A proficient knowledge of IT and media activities
The ability to manage and prioritize a varied workload effectively as well as the capacity to work under pressure.
Applicants should forward their CV’S to: olujide.mayowa@yesafricaglobalresources.com
Apply via :
olujide.mayowa@yesafricaglobalresources.com
