Department: Operations Job Purpose
The guest relations officer serves as the first point of contact in the facility and must be proactive in proffering solutions to clients’ needs.
Duties and Responsibilities
Serves as the first point of contact in the facility.
Applies initiative to attend to new and follow up patients and regulate activities relating to patients’ welfare.
Registering of clients and keeping of clients’ records.
Welcoming of clients and bids them farewell as they leave.
Assists clients in booking schedules and appointments.
Making enquiries for clients and assisting them with their needs.
Coordination and conducting of clients.
Assist every other department in being receptive to the needs of the clients.
Provides feedbacks from clients.
Taking care of all matters related to clients from their arrival to their exit.
Monitoring of clients throughout their stay within the facility.
Qualifications/Requirements Education:
Possession of a bachelor’s degree/Higher Level Diploma OR Ordinary Level Diploma in Social Sciences or any related field.
Knowledge and Skills Required:
Knowledge of efficient customer service
Proficient in English Language.
Knowledge of clerical and administrative procedures.
Good customer relationship.
Excellent communication and interpersonal skills.
Proficient in the use of Microsoft Office tools.
Confidentiality:
Must not disclose patient information to unauthorized persons.
Working Conditions:
Work requires standing/sitting and/or walking for extended periods of time.
Work requires talking for long periods of time.
Work Experience:
Professional experience of at least one (1) year.
Applicants should send their Applications and CV’s to: hr@mecure.com.ng
Apply via :
hr@mecure.com.ng
