This role is responsible for the ongoing, long-term improvement of employees’ skills, enabling them to fulfill their job responsibilities. The Training officer is required to be strategic in assessing the skills and knowledge within and determining what training is needed to grow and retain these skills.Responsibilities
Identify training and development needs within the organization through job analysis, appraisal schemes and regular consultation with departmental managers and human resources department.
Design and expand training and development programs based on the needs of the job roles and the individual.
Works as a team with departmental managers to produce programs that are satisfactory to all departments.
Consider the costs of planned programs and keep within budgets as assessing the return on investment of any training or development program.
Develop effective induction programs for new employees..
Conduct appraisals after every training to measure the effect of the training on performance.
Devise individual learning plans.
Responsible for providing training materials for in-house training.
Manage the delivery of outsourced training and development programs and devise a training strategy.
Monitor and review the progress of trainees through questionnaires and discussions with managers.
Explains company policy and guidelines to new employees, and often write and provide them with an employee handbook.
Ensure statutory training requirements are met.
Evaluate training and development programs.
Amend and revise programs as necessary, in order to adapt to changes occurring in the work environment.
Assist line managers and trainers solve specific training problems, either on a one-to-one basis or in groups.
Keep up to date with developments in training by reading relevant journals, going to meetings and attending relevant courses.
Have an understanding of e-learning techniques, and where relevant, be involved in the creation and/or delivery of e-learning.
Research new technologies and methodologies in workplace learning and present this research.
Conduct, monitor and follow-up with refresher training programs every quarter.
Organize in-house cross exposure training.
Performs other duties as assigned.Competency/Skill/Requirements
Minimum of a BSc in any related field. Msc will be an added advantage.
About 3-5years experience in training, preferably in a hospitality industry.
Must possess strong written and verbal communication skills.
Must possess excellent IT skills, especially in Microsoft office.
Interpersonal skills that enable you to work with people at all levels, motivate others and change people’s attitudes when necessary.
Problem-solving and negotiation skills.
Must have the initiative and the ability to offer new ideas.
Excellent organizational and planning skills to manage your time and to meet deadlines and objectives.
Good time-keeping skills to enable you to effectively manage training schedules
Personal commitment to improving your own knowledge and skills.
Must possess the ability to carry out research.
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