Job Description
We are looking for a Senior Key Account Manager with Telecom Value Added Services (VAS) sales experience to work in Lagos to handle a leading Mobile Operator.
The Key Account Manager represents the entire range of Telecom VAS products and is responsible for cross-selling the company’s portfolio into the same account.
Job Responsibilities
Establish productive and professional long-term relationships with stakeholders at all levels
Coordinate the involvement of company personnel, including service, technical support, finance, marketing and management resources, in order to meet account performance objectives and customer’s expectations
Optimize service performance from a financial point of view
Assess, clarify and validate customer needs, including roadmaps and tenders, on an on-going basis
Monitor the market and competitor activities
Regular reporting on sales activities, opportunities, threats, project progress etc.
Proactively lead a joint company-strategic account planning process that develops mutual performance objectives and financial targets
Drive solutions-orientated efforts that address the customer situation
Accountabilities and Performance Measures
Achieve assigned service performance targets from SLA and financial perspectives
Achieve sales targets for new business (cross-selling opportunities)
On-time payment collection
Complete strategic account plans
Active member of integration project team and ensure on-time service launches
Maintain high customer satisfaction ratings
Arrange meetings between CXO clevel account personnel and the company’s management
Requirements Essential Qualifications & Experience:
5 years of verifiable experience in Large Account Management
Proven sales track record of Telecom and/or VAS services/solutions
Sound understanding of the culture, politics and (regulatory) policies in Nigeria and a good insight into the telecom industry
Desirable Qualifications & Experience:
Knowledge of Telecom Systems
Bachelor’s or Master’s Degree
Experience with financial statements and reconciliation processes
Profile:
Strong interpersonal and relationship building skills
Modern, consultative sales techniques and results orientated
Self-motivated and ability to work independently
Ability to converse with stakeholders of all levels, from C-level to business operations
Effective influencing, persuasive and negotiation skills
Highly analytical, converting trends into actions
Excellent presentation skills
Pro-active attitude
Multi-tasking and coordination
Bi-lingual; English and local languages
Apply via :
www.linkedin.com
