Head of End User Support (EUS)

Job Description

Provide tactical direction to end users support ensuring that IT Operations services are aligned with expected targets.
Assist with defining the unit’s work plans, policies, procedures and the overall governance framework intended to facilitate achievement of agreed service levels.
Assist the Operations Director in communicating the unit’s direction and objectives to subordinate staff.
Keep abreast of global and local best practice as it relates to the team/function’s activities.
Assist in continuously reviewing the unit’s activities, make recommendations for improvement and implement approved initiatives to ensure enhanced performance of the team.
Assist in identifying required resources, personnel to achieve the unit/function’s strategy.

Applicants should send their CV’s to: adewumi@rutotechintl.com

Apply via :

adewumi@rutotechintl.com