Job Description
The Data & Performance Analyst will manage the functions of passive infrastructure network surveillance/monitoring escalation, complex data analysis and reporting to ensure target KPIs for infrastructure availability are met and maintained.
Effective monitoring of the entire IPI managed network infrastructure
Ensuring that all infrastructure incidents, trouble tickets, outages and performance alerts are detected on time and logged/documented
Timely escalation (horizontally and vertically) of all shift detected incidents to field team by way of call-outs
Generating operational shift reports and updates for analysis, reporting trends to predict future occurrences
Notifying client and third-party service providers of issues, outages, remediation status and service plans
Carry out a detailed analysis of causes of faults resulting in downtime
Generate timely report based and faults analysis and proffer solutions accordingly
Preparing and presenting operations performance analysis using charts
Requirements Suitable candidate must possess the following requirements:
First Degree in Engineering or Computer Science preferably
Between three (3) to six (6) years experience in the Telecoms industry
Field Operations and Network Operating Centre (NOC) experience is required
Ability to carry out complex analysis using MS Excel (Very important)
Proficient in the use of Affectli software
Proficient in the use of other MS Office tools
Apply via :
www.ikrut.com
