Job Description / Responsibilities
We need candidates with experience in booking, ticketing, reservation and customer care services.
The officer will handle ticketing and reservation for the company and will also interface with customers in addressing their issues, inquiries and relaying timely information to clients.
The ticketing and reservation officer will be reporting to Operations manager.
Receives calls from online customers and dealing with customer related issues and queries
Ensures proper flight reservation, hotels and cars, and issue ticket and voucher where necessary
Ensures effective and efficient intra and interpersonal communication with the customers
Educates and enlightens customer on the new and existing products of the company
Ensures adequate solution to customers on any difficulty encounter why booking ticket on their own
Prepares and forwards daily sales report to the account department at every close of business.
Ensures proper balancing of every online transaction, off-line transaction, walk-in customer on daily basis and present it to account department for review
Provides a simple income and expenditure of the company at the end of every month
Follows up on every prospects and pending transaction on a daily basis
Informs travel agents in other locations of space reserved or available
Telephones customer or ticket agent to advise on changes with travel conveyance or to confirm reservation.
Assigns specified space to customers and maintains computerized inventory of passenger space available.
Determines whether space is available on travel dates requested by customer.
Handles customer inquiries with the ability to convert inquiries into sale
Performs other job functions as it will be assigned by your supervisor.
Skills
Problem- solving skills.
Good customer service skills
Interpersonal skills
Very hospitable and courteous
Ability to handle customers’ grievances without loosing the customers.
Willingness to work with a strong drive.
Ability to multi task with a strong drive for result.
Good written and communication skills.
Must be able to handle pressure and work with less supervision.
Strong persuasion and negotiation skills
Qualification
Candidate must have 1-3 years experience in a notable and structured online travel agency firm with experience in ticketing and reservation and in customer service.
Applicants should send their CV’s to: jobs@icarrygo.com with subject as ‘Ticketing and Reservation Officer’ with the preferred location as ‘Abuja’ or ‘Kaduna’. (e.g ‘Ticketing and Reservation Officer- Abuja’) Note
Apply via :
jobs@icarrygo.com
