Job Summary
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
Essential Duties and Responsibilities
Deal directly with customers either by telephone, electronically or face to face
Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Perform customer verification’s
Process orders, forms, applications and requests
Direct requests and unresolved issues to the designated resource
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Record details of actions taken
Prepare and distribute customer activity reports
Maintain customer databases
Communicate and coordinate with internal departments
Follow up on customer interactions
Provide feedback on the efficiency of the customer service process
Qualification and Requirements
Minimum B.Sc/BA in relevant discipline (2:2 and above)
1-2 years customer service experience
Knowledge of customer service principles and practices
Knowledge of relevant computer applications (Microsoft Word and Excel) and Google application
Knowledge of administrative procedures
Must be able to speak and understand Igbo or Hausa fluently
Must be resident in Lagos.
Applicants should send their CV’s to: careers@capricorndigi.com with the position title as the subject.
Apply via :
careers@capricorndigi.com
