Division/Department
Corporate Real Estate Services
Reports To
Asset Managers assigned to Project, Country MD (as appropriate), Head of Property WA, Project Account Director
ESSENTIAL JOB FUNCTIONS
1 Contractual Compliance
To review client contractual risk and to regularly check that operational delivery standards are met.
Assist in the preparation and completion of annual budgets
To maintain a good working relationship with all relevant contacts
As appropriate, to ensure that every member of staff working on the account is fully aware of relevant obligations
To have a good understanding of the scope of project work and to maintain a summary of these
2. Service Delivery
To accept all instructions from client for the delivery of work
To accept instructions from Head of Property, West Africa or the Business across these countries and to issue appropriate instructions to the appropriate CBRE affiliates, or from nominated 3rd parties in accordance with agreed policies and best practice.
To ensure that the required processes are followed at all times unless otherwise specifically agreed beforehand with the Account Director (based in Nigeria)
To monitor service delivery progress and ensure that all tracking tools are accurately maintained at all times
To review all output from the teams and to ensure that it is accurate, of high quality, and in accordance with the stated instruction.
To ensure that all regular reporting is delivered accurately and on time.
To ensure that there is a robust audit process in place, with an appropriate escalation process for non-compliance.
3. Hub Team
The Hub Team will be responsible for the delivery of coordinated Asset Management services across the relevant region.
Where necessary, to recruit and manage personnel for any authorized positions
Where resource is shared with another function, to liaise with the relevant Manager to ensure an equitable use of the resource, and maintain a good working relationship with the Manager.
4. Regional Liaison
To form good working relationships with the appropriate entity in each country within the Hub.
Maintain a list of all personnel working on project instructions, and the relevant executives for managing any escalations.
Ensure that any shortfalls in performance by a local entity are notified to the Account Director or CRES Chief Operating Officer (based in Johannesburg).
5. Legislation
Maintain an awareness of relevant new and existing statutes for each jurisdiction where services are being provided to clients
Liaison with the Compliance Officer to ensure mutual awareness of forthcoming or new regulations
Ensure affected staff receive any necessary advice or training
6. Planning And Budgeting
To contribute to the production of the annual Property Budget
Manage transactions within budget constraints
Manage any fee or fee sharing arrangements in a fair and equitable manner, immediately escalating any disputes to the Account director or COO.
Provide updates/forecasts on the required frequency
7. Training.
To ensure that the Hub Team have appropriate skills and where necessary, receive necessary training to enable them to support clients.
8. Conflicts of Interest.
There will be instances at local level where there may be a perceived or real risk of a conflict of interest arising. Such situations must be managed at all times to ensure that the client’s best interest is being maintained.
Manage the service delivery in accordance with the agreed operational guidelines, maintaining a record of all such situations and notifying the relevant Account Director/Manager and Function Head where there is the potential for a conflict of interest.
Ensure that all staff personal interests that could give rise to a potential conflict of interest are entered on the Register of Interests held by the Compliance Officer. The scope of the register will be extended to cover any further disclosures required under the project contract. Where such personal interests are incompatible with the duties under the project scope, the member of staff must be immediately removed from any contact with the work and the matter referred to the Account Director and COO.
EDUCATION:
Tertiary level qualification
RICS qualification would be an advantage.
TECHNICAL REQUIREMENTS:
Accounts Payable functions are accurate, current, and timely.
Effective business relations exist with suppliers and vendors.
KNOWLEDGE REQUIREMENTS:
Good understanding and experience of property service delivery in West Africa.
Appreciation of international business ethical standards.
SKILLS REQUIRED:
Strategic and analytical abilities
Organizational skills
Team oriented
Strong commitment to ethical quality service
Entrepreneurship
Strong problem solving skills.
Creative thinking
Excellent leadership abilities.
Performance Management
Project Management
Good verbal and written communication skills
WORK EXPERIENCE:
7 year’s work experience in related field with a multinational or large bank with a large regional portfolio.
Apply via :
hreade.com
