Position Level: Executive Committee
Reports to: CEO Mangalis Hotel Group
Supervises: Executive Committee Members
Location: Ikeja, Nigeria
Economic conditions: Salary based on professional experience
Scope of the position
The position will responsible of managing a Seen Hotel in Ikeja, which will open end of June, will have 50 rooms, 3 meeting rooms, 1 restaurant, 1 bar and a pool area.
Reporting to the CEO, you will oversee all aspects of Property Management in accordance to the mission, vision, policies and standard operating procedures of Seen Hotels.
You will be responsible for maximizing financial performance, achieving optimal guest satisfaction and a good working environment to attain all set objectives within established quality standards.
Organizational Structure
The Hotel General Manager reports directly to the Group CEO and directly oversees all hotel departments.
Duties and Supporting Responsibilities
Hotel Pre-Opening:
Supports the property in any issue related to the hotel refurbishment
Supervises the design of the construction according to Seen Standards
Operating tasks: coordinates the training, monitors commercial actions, recruits new staff, supervises pre-opening budget.
Finance:
To optimise the hotel profitability and service.
To elaborate the annual strategic plan and business plan.
Collect, prepare and analyze the data necessary to the elaboration of the budgets and forecasts.
Elaborate cash-flow budgets and forecasts for the hotel.
Monthly reporting according to corporate guidelines.
Sales and Marketing:
To implement the product and marketing strategies as per the Brand recommendations.
To promote the hotel’s image within the local community and town infrastructure.
To optimise commercial activities within a very competitive environment to ensure hotel objectives are met and market share developed;
To develop, implement and build on strategies to maximize rooms and food sales revenue if applicable at the hotel.
Policies and Procedures:
Monitor their performance on a constant basis ensuring all procedures and SOP’s are carried out correctly.
Ensure that there is compliance to all work legislation and SOP’s in the department.
To make sure the hotel follow approved staffing guides and propose changes if necessary.
To maintain the overall condition of the hotel building and FF&E.
Quality and People development:
Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action.
Anticipates guests’ needs and takes them into account.
Manage the various departmental heads giving those clear guides and empowerment to solve daily issues.
To make sure there is a correct communication between departments. The hotel should have minimum the meetings defined by corporate. Open door communications system.
In General:
Always available to attend hotel guests whenever it is required. Lobby presence.
Support other department whenever it is necessary.
Success Profile for this role
Company values:
People First
Efficiency
Responsibility
Innovation
Core competences:
Customer Focus
Honest
Respectful
Proactivity
Positivity
Adaptability
Ability to work in diversity
Specific to the role:
Strategic ability
Motivating and developing others
Analytical skills
Dynamic and polyvalent
Leading by example
Business smart
Requirements
Between 5-10 years General Manager working experience at 3 or 4 star international chain hotel at same or similar position.
Languages essential: English (Advanced level), French will be a plus.
Experience in an African country.
Good communication skills, proactive and self-motivated.
Ability to work effectively in a team environment.
Open minded, positive attitude and great adaptability, flexibility on dealing with contingencies.
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