Job Summary:
The Hotel General Manager is responsible for the day-to-day running and management of the hotel as well as its staff. He/she oversees all aspects of the hotel operations including guest services, food & beverage, housekeeping operations, revenue generation, and maintenance/property management.ResponsibilitiesTo be selected for this role, you should be able to demonstrate the following competencies:
Creates an operating environment that assures consistent guest satisfaction.
Coordinates the execution of activities via instructions to Heads of Departments/ Assistant Managers, supervisors etc.
Maintains Hotel product and service quality standards by conducting ongoing evaluations and investigating complaints
Monitors the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports
Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.
Executes marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan.
Monitor revenue and income expenditures
Providing timely real-time feedback to management, and hourly associates on service and operational standards
Ensure that all departments are at optimum performance to guarantee that the Hotel is run smoothly
Desired Competencies & Experience:To be selected for this role, you should be able to demonstrate the following competencies:
At least 3 years’ experience within the hotel industry in Hotel Management.
B.Sc. degree in Business Administration, MBA would be an added advantage
Ability to work a flexible schedule and adjust working hours as necessary.
Must be an energetic leader with an entrepreneurial spirit
Highly motivated, with demonstrated leadership & influencing skill
Problem solving skills with strong organizational, planning & management skills
Excellent communication
Must be computer literate.
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Only qualified candidates need apply. Please send your CV to applications@thejobmag.com
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