We are seeking a dynamic professional to join our Profitability and Strategic Business Unit (PSU), where you will play a pivotal role in driving growth and optimizing performance across key business segments. This position demands a strategic thinker with a proven ability to analyze market trends, identify opportunities, and implement data-driven solutions to enhance profitability. You will collaborate with cross-functional teams to develop and execute business strategies, ensuring alignment with organizational goals while fostering innovation and sustainable success. The ideal candidate will possess strong leadership skills, exceptional analytical capabilities, and a track record of delivering measurable results in a fast-paced environment.
Sales / On-Trade (HOR ECA) Department: Specializing in the hospitality and food service sectors, this division focuses on delivering tailored solutions and services to businesses within hotels, restaurants, cafés, bars, and catering establishments. Responsibilities encompass managing key accounts, fostering strategic partnerships, and driving revenue growth through targeted sales strategies, while ensuring exceptional customer service and maintaining strong relationships with industry stakeholders. Candidates should possess a proven track record in sales within the hospitality sector, a deep understanding of on-trade dynamics, and the ability to negotiate effectively with high-level clients. Strong communication skills, a results-driven mindset, and proficiency in CRM tools are essential requirements for this role.
Cadre: Management
We seek a seasoned professional for the M4 grade level position, requiring extensive expertise and a proven track record in the specified field. The ideal candidate must demonstrate advanced technical skills, leadership capabilities, and the ability to drive strategic initiatives. Responsibilities include overseeing complex projects, mentoring junior staff, and ensuring adherence to organizational policies and industry standards. Strong analytical and problem-solving abilities are essential, along with exceptional communication and collaboration skills. Proficiency in relevant tools and methodologies is a must, and the ability to work under tight deadlines while maintaining high-quality outputs is critical.
Reporting directly to the Sales Director or Commercial Director, this role entails close collaboration and alignment with senior leadership to drive strategic sales initiatives and commercial objectives. The position requires a high level of accountability and a proactive approach to managing key responsibilities and performance metrics. Strong communication and leadership skills are essential to effectively oversee sales operations and ensure seamless execution of commercial strategies.
Overseeing the performance of Regional HOR ECA Managers and Key Account Managers constitutes a primary responsibility of this role.
PURPOSE OF JOB
The National Premium HOR ECA Manager is tasked with designing and implementing nationwide strategies to accelerate business expansion in the premium on-trade (HOR ECA – Hotels, Restaurants, Cafés) sector. This position centers on cultivating strategic partnerships with key high-value accounts, strengthening brand recognition, and ensuring consistent revenue growth throughout the organization.
Responsible for overseeing key account management duties and ensuring alignment with organizational objectives. Manages client relationships, drives revenue growth, and monitors performance metrics to identify improvement areas. Leads cross-functional teams to execute strategic initiatives and enhance service delivery. Ensures compliance with industry standards and company policies while fostering collaboration across departments. Develops long-term client strategies and maintains high levels of customer satisfaction through proactive engagement and issue resolution.
Devising and executing nationwide strategies tailored to the premium HOR ECA sector represents a core responsibility of this role. The position demands the creation and rollout of strategic initiatives specifically designed for high-end hospitality, restaurant, and café establishments across the country. Implementation of these strategies will drive brand growth, enhance market penetration, and strengthen customer engagement within the premium hospitality segment.
Foster enduring partnerships with pivotal premium clientele to ensure sustained satisfaction and loyalty.
Spearhead negotiations and oversee contract management with HOR ECA partners, ensuring mutually beneficial agreements and compliance with organizational standards.
Responsible for managing brand activations and enhancing visibility initiatives to strengthen market presence and engagement.
Analyze current market dynamics and track the strategies employed by rival firms to identify opportunities and potential threats.
Foster cross-functional partnerships with various internal teams to ensure cohesive strategic alignment and unified objectives.
Track performance and provide insights to management
Spearhead the growth and enhancement of the HOR ECA team through strategic leadership and development initiatives.
Oversee financial allocations to guarantee optimal return on investment, ensuring efficient resource utilization while maintaining fiscal responsibility throughout all projects and operations.
Ensure compliance with policies and regulations
CHALLENGES
Amidst fierce rivalry, candidates must demonstrate exceptional performance to secure a position, as the organization seeks individuals capable of thriving in a highly demanding and fast-paced environment. The ideal applicant will exhibit a strong track record of success, along with the ability to adapt swiftly to evolving challenges and maintain a competitive edge. Proficiency in strategic decision-making, problem-solving, and collaboration is essential, as the role requires delivering measurable results under pressure while contributing to the organization’s growth and long-term objectives.
Our role demands a commitment to exceeding client expectations consistently, requiring a proactive approach to understanding and addressing their needs with precision and care. As a key member of our team, you will be expected to deliver exceptional service, ensuring that each client interaction is handled with professionalism and thoroughness. This position calls for an individual who can anticipate client requirements, provide tailored solutions, and maintain open, responsive communication throughout all engagements. Your dedication to client satisfaction will be pivotal in fostering long-term relationships and driving success for both the client and our organization.
Coordinate activities across multiple regions to ensure alignment with organizational objectives and seamless collaboration among teams. Facilitate communication and information sharing between regional offices to optimize resource allocation and streamline processes. Develop and implement strategies to enhance cross-regional efficiency, consistency, and performance while maintaining adherence to company policies and industry standards. Analyze regional data to identify trends, opportunities, and challenges, providing actionable insights to senior leadership for informed decision-making.
The role involves efficiently coordinating tasks, schedules, and resources to ensure smooth operations and project execution. Responsibilities include developing detailed plans, prioritizing objectives, and allocating responsibilities to meet deadlines and business goals. Strong organizational skills and attention to detail are essential to manage competing priorities and adapt to changing requirements. Proficiency in project management tools and methodologies is preferred to streamline workflows and enhance productivity. Effective communication and collaboration with stakeholders are critical to align efforts and achieve desired outcomes.
Macro: Annual
Micro seeks a skilled customer service representative proficient in handling client inquiries and resolving issues efficiently. The ideal candidate will possess strong communication skills, problem-solving abilities, and a customer-focused approach. Responsibilities include responding to customer concerns via phone, email, or chat, maintaining accurate records of interactions, and adhering to company policies to ensure consistent service delivery. Previous experience in a customer service role and familiarity with CRM software is required. The position demands a high level of professionalism, patience, and the ability to work in a fast-paced environment.
We are seeking a highly motivated and skilled professional to join our team. The ideal candidate must possess a minimum of five years of relevant experience in the field, along with a bachelor’s degree in a related discipline. Proficiency in Microsoft Office Suite and strong analytical skills are essential requirements. Responsibilities include managing complex projects, conducting detailed market research, and collaborating with cross-functional teams to achieve organizational goals. Excellent communication and leadership abilities are required to ensure seamless project execution and team coordination. Candidates should demonstrate a proven track record of delivering high-quality results under tight deadlines.
A bachelor’s degree or a Higher National Diploma (HND) is required, with an MBA serving as an added benefit.
With seven to ten years of experience in the Fast-Moving Consumer Goods (FMCG) sector—ideally within wines and spirits—you will bring a strong foundation of industry knowledge to this role.
Strong HORECA experience required
Demonstrate proficiency in essential functional and behavioral competencies aligned with the role’s requirements. Exhibit strong analytical and problem-solving capabilities to interpret complex data and formulate effective solutions. Maintain adaptability and resilience in dynamic work environments while upholding a commitment to continuous learning and professional growth. Foster collaboration and communication skills to engage effectively with cross-functional teams and stakeholders. Ensure adherence to industry standards and organizational policies to drive consistent performance and accountability.
Analytical and forward-thinking professionals are sought to drive innovative solutions through the evaluation of complex business challenges. Candidates must demonstrate a keen ability to assess long-term objectives while aligning resources and actions to achieve sustainable growth. The role requires assessing market trends, identifying opportunities, and devising actionable strategies to maintain a competitive edge. Strong problem-solving skills and the capacity to anticipate future industry shifts are essential for success. Collaboration with cross-functional teams to implement strategic initiatives and measure outcomes is a key responsibility.
Exceptional negotiation abilities are essential for this role, enabling the successful resolution of complex agreements and fostering mutually beneficial outcomes. The ideal candidate must demonstrate proficiency in strategic communication, conflict resolution, and persuasive techniques to navigate high-stakes discussions with confidence and poise. Strong interpersonal skills are required to build rapport with diverse stakeholders, while analytical thinking ensures data-driven decision-making in dynamic environments. Experience in contract negotiation, vendor management, or corporate deal-making is preferred, along with a track record of achieving favorable terms under pressure. Familiarity with negotiation frameworks, such as the Harvard Negotiation Project’s principled negotiation, is advantageous.
Demonstrates strong leadership capabilities, guiding teams through complex projects with clarity and decisiveness. Provides strategic direction and fosters collaborative environments to achieve organizational objectives. Exhibits exceptional communication skills to align stakeholders and drive performance. Motivates teams by setting high standards and empowering individuals to excel in their roles. Ensures accountability and delivers measurable results through effective delegation and mentorship.
The candidate must demonstrate strong business acumen, including a deep understanding of financial principles, market dynamics, and strategic decision-making to drive organizational growth and profitability. Proficiency in analyzing financial statements, identifying cost-saving opportunities, and evaluating investment prospects is essential. Additionally, the ability to interpret industry trends, assess competitive landscapes, and align business strategies with long-term objectives is required. Strong problem-solving skills and the capacity to make data-driven decisions under pressure are also critical.
We seek a highly skilled professional capable of fostering clear, consistent, and impactful communication across diverse channels and stakeholders. The ideal candidate will deliver precise written and verbal messaging while adapting tone and style to suit various audiences and contexts. Strong interpersonal skills and the ability to convey complex information succinctly are essential. Duties include drafting reports, presentations, and correspondence, as well as collaborating with teams to ensure alignment and transparency in all communications. Proficiency in professional writing, active listening, and stakeholder engagement is required.
Experts adept at analyzing complex issues and formulating effective solutions are sought. Candidates must demonstrate strong analytical skills, attention to detail, and the capacity to think critically under pressure. The role requires identifying root causes, evaluating potential solutions, and implementing corrective actions efficiently. Familiarity with structured methodologies and tools for troubleshooting is essential. The ability to communicate findings and recommendations clearly to stakeholders is also critical. A proactive approach to anticipating challenges and devising preemptive strategies is valued.
INTERNAL / EXTERNAL CONTACTS
We are seeking a dynamic professional to join our Sales team, where you will drive revenue growth through strategic client relationships and innovative sales tactics. Your role will involve collaborating closely with Marketing to craft compelling campaigns that highlight our products’ unique value propositions and resonate with target audiences. Additionally, you will work alongside the Supply Chain department to ensure seamless product availability, efficient logistics, and timely delivery to meet customer demand and maintain operational excellence.
Acquiring and maintaining strong relationships with external partners, including HOR ECA collaborators and distributors, to ensure seamless business operations and market expansion is essential.
Qualifications
BA/BSc/HND
Experience Required
7 - 10 years
