Job Summary
To provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals.
Responsibilities
Provide exceptional customer service in person, via phone and email as appropriate.
Resolve help desk issues including troubleshooting hardware and software issues.
Perform user administration duties.
Requirements
1 – 2 years of hands-on experience working in an end-user desktop support role or computer operations environment required.
Excellent knowledge of Microsoft Office 2007 to 2013.
Knowledge of installing, configuring and troubleshooting Windows 7, Windows 8, Windows 10, XP and Vista.
Windows Server 2003 and 2008 and 2012.
Remote Desktop support.
Small Business Server 2008/2011.
Active Directory and Exchange.
Patch management.
Advanced printer / peripheral device troubleshooting.
TCP/IP, DNS and DHCP.
Remote support for handheld smartphones and tablets.
Applicants should send their CV’s to: jobs@wfmcentre.com Note:
Apply via :
jobs@wfmcentre.com